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Safety Training Resources for Customer Service Representatives

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Subsectors: Passenger Air Transportation
Couriers and Messengers

Free Downloadable DWC Safety Publications:

DVD Resources:

For DVDs related to the safety of customer service representatives in scheduled air transportation and delivery services, search the Resource Center's catalog under the following subjects:

  • Aviation Safety
  • Back Injury Prevention
  • Driving Safety
  • Emergency Preparedness & Response
  • Ergonomics
  • Fire Safety
  • Golf Cart Safety
  • Heat Stress
  • Manual Material Handling
  • Stress
  • Warehouse Safety
  • Weather Safety
  • Workplace Violence

Training Programs Available:

  • Back Injury Prevention
  • Brickman Drive Friendly
  • Drug Free Workplace
  • Ergonomics
  • Workplace Violence Prevention

More information on training programs is available in the Training Program Descriptions publication or contact Workplace Safety at 512-804-4610 or

OSHA Resources:

Assistance for the Airline Industry

Baggage Handling e-tool

Assistance from Insurance Carriers:

If you have a workers' compensation policy in Texas, your insurance carrier is required to provide you with accident prevention services upon request at no cost, including surveys, consultations, recommendations, industrial hygiene/health services, claims history, accident analysis, and training. If you experience difficulties obtaining accident prevention services from your workers' compensation carrier, contact DWC at 1-800-687-7080 or

For more information, contact:

Last updated: 9/1/2017