Physicians and Health Providers
- UnitedHealthcare Notice of Catastrophic Event (Dec. 1-14, 2015)
- Kingwood Oral Surgery Notice of Catastrophic Event (Sept. 15-Nov. 25, 2015)
- Claims Data Reporting (HB610 / SB418)
- Tips for Accurate Reporting
- Link to frequently asked questions about various "prompt pay" issues.
- Credentialing application with instructions.
Prior Authorization Forms
- List of professional liability admitted carriers and other medical malpractice information.
This is the Physician/Provider webpage on the TDI website. This page is designed to assist physicians and other health care providers find information related to the prompt payment of claims, the filing of complaints, and credentialing for fully insured health plans. In addition, this page will provide links to helpful information on workers' compensation insurance, medical malpractice, and professional liability insurance. Note that the prompt pay and credentialing resources on this page do not apply to workers' compensation insurance.
If you are a consumer, please see our consumer page for more information. If you are looking for a particular provider in your health plan network, please consult your insurance carrier for a list of participating providers.
Rules Update for Preferred and Exclusive Provider Benefit Plans in Texas
On January 30, 2013, the Commissioner of Insurance adopted rule amendments relating to preferred provider plans (PPOs) and new rules relating to exclusive provider benefit plans (EPOs), including definitions of network adequacy.
28 TAC §§3.3701 - 3.3725 Preferred and Exclusive Provider Benefit Plan Requirements
Effective for plans issued or renewed beginning July 21, 2013. The rules establish:
- Filing, application, and exam requirements for EPOs;
- Criteria for adequate networks that are similar to those for health maintenance organization (HMO) networks and tailored to meet the needs of the insureds in a geographic area. Networks must now contain an adequate number of doctors, hospitals and other providers to provide the full array of plan benefits within prescribed distances;
- Provider contract requirements, requiring physicians and facilities to notify the insurer when surgery is being scheduled, to provide an opportunity to coordinate in-network care;
- "Approved Hospital Care Network" designations for compliant plans and "Limited Hospital Care Network" designations for others;
- Criteria for selection, credentialing, and retention of preferred providers based on national standards;
- A waiver process for carriers unable to meet network adequacy standards. If providers are available in the area, the waiver may be denied unless the providers' contracting requests are determined, after input from both sides, to be unreasonable;
- Basic reimbursement standards for certain out-of-network claims, also aimed at reducing balance billing. In cases of emergencies or inadequate networks, carriers must pay claims based on at least the usual and customary charge.
Under new transparency requirements in the rules, PPOs and EPOs must provide:
- Disclosure of payment related policy terms and conditions to current and prospective insureds;
- Network information and disclosures on the insurer's website, where applicable;
- Consumer information about network facilities, including the likelihood of balance billing occurring at such facilities;
- Disclosure of how out-of-network claim payments are calculated; and
- In most plans, real time estimates of payments to out-of-network providers.
The need for the network adequacy and cost transparency rules arose from the increasing popularity of PPOs over the last decade, an increase in complaints about balance billing in PPOs, and several bills passed by the Legislature during the 2007 and 2009 legislative sessions.
The text of the latest adopted rules is available at: http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=28&pt=1&ch=3&sch=X.
Provider Quick Links
Complaints - includes links to information about avoiding filing errors, reporting to the proper agency and filing justified complaints.
- Online Complaint Portal
- Complain to Proper Agency
- Avoid Filing Errors
- Justified Complaint Defined (PDF)
Rules - includes links to Rules and Proposed Rules.
Enforcement - includes links to enforcement actions and unauthorized insurance plans.
Education Resources - includes links to workshop handouts, as well as SB 418, HB 610, "clean claims" and "prompt pay" materials.
Credentialing - includes links to the credentialing application and information on how to complete.
Helpful Information - includes links to news releases, provider news, HMO patient notice, forms and reports.
Workers' Compensation - includes Workers' Compensation related links.
For more information contact: