TDI's Role in a Disaster
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The Texas Department of Insurance (TDI) will do everything possible during a disaster, within the scope of its authority, to assure that policyholders receive prompt, fair, and responsive service from their insurance companies. This includes assisting storm victims in locating their companies and offering consumer counseling to those who need help filing claims and understanding their rights and insurance coverages.
TDI will provide advice directly and through the news media on smoothing the claims process and avoiding mistakes that could delay or reduce payment. TDI will remain in close contact with insurance companies and will take necessary measures to assure they are fully informed of the scope of the disaster and the needs of their policyholders. Finally, TDI will gather data on a frequent and regular basis to monitor industry performance and detect potential financial impairment of companies as a result of storm losses.
In 2001, the Texas Division of Emergency Management, TDI, and the Institute for Business & Home Safety, a nonprofit educational organization sponsored by the property and casualty insurance industry, formed the Texas State Disaster Coalition of industry and government agency members. In the event of an extreme disaster, TDI may activate members of the coalition as part of its disaster response.
For more information contact:
Last updated: 03/30/2011
