Skip to Top Main Navigation Skip to Left Navigation Skip to Content Area Skip to Footer
Texas Department of Insurance
Topics:   A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All

Get help with title insurance complaints


Step 1: Talk to the title insurance company.

If you’re having issues with your premium or a claim, contact your title insurance agent or the title insurance company. Item No. 10 of your policy conditions should list the company’s phone number.

Step 2: File a complaint with us.

If you can’t resolve your problem with the agent or company, you can file a complaint with TDI.

We can't help with complaints about lenders, mortgage companies, realtors, and contractors. If you have a complaint against a service provider, send it to the licensing or enforcement agency that regulates the provider.

If you have questions or need help, call our Help Line at 800-252-3439.

Before you complain to us, understand that there are some things we can’t do:

  • We can’t make a company pay a claim unless its failure to pay violates the law or the terms of your policy.
  • We can’t help with complaints against another person’s insurance company.
  • We can’t settle disputes when you and the company disagree about the facts.

File your complaint

Use our online complaint system to tell us about your complaint and upload any documents you think we need. This can be pictures or letters to and from the company. If we need more information, we’ll let you know.

Step 3: TDI contacts the company

TDI will contact the company and ask for a response to your complaint. Companies have 15 days to respond to us and can ask for a 10-day extension. When a company responds, we’ll look at their response and tell you what it means for your complaint.

It takes 40 days on average to resolve a complaint. There are occasions when we can resolve a complaint in less time.

Step 4: Get legal help.

If you’re still not happy with the outcome of your claim and you want to sue your insurance company, use these resources to find legal help.


Questions? Call us at 800-252-3439.

Last updated: 11/20/2023