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Texas Department of Insurance
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Helping disaster victims: A toolkit for community groups

The Texas Department of Insurance (TDI) has compiled resources to help community groups and others working with disaster victims who may have insurance claims.

Help with insurance questions

TDI’s Help After the Storm resource page is a one-stop shop for consumer information. Our Help Line is open from 8 a.m. to 5 p.m. Central time Monday through Friday: 800-252-3439.


  • Help after the storm: Quick tips to help start the claim process and begin repairs (PDF): English | Español
  • Tips to help avoid contracting scams (PDF): English / Español
  • Help after the Storm presentation: Common insurance questions, how to get help, fraud prevention tips: PowerPoint (.ppsx) | PDF


Prevent contractor fraud

Our toolkit lists actions local officials can take to deter scams, such as requiring permits for out-of-town solicitors and contractors. The toolkit also has printable flyers in English and Spanish, sample social media posts, and links to other resources. View the online toolkit

Report price gouging

It’s illegal to charge excessive prices for building materials and necessities to take advantage of a disaster. Report suspected price gouging to the Office of the Attorney General.

Insurance company phone numbers

For company phone numbers, use our Company Lookup or call us at 800-252-3439.

Resources and key contacts

Questions? Call us at 800-252-3439.

Last updated: 7/10/2024