Skip to Top Main Navigation Skip to Left Navigation Skip to Content Area Skip to Footer
Topics:   A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All

Have a question about your agent or adjuster license?

We’re experiencing delays in processing applications for agent and adjuster licenses and answering your calls due to a high volume of requests. We apologize for the delay and are working hard to reduce processing times quickly and make long-term improvements to our customer service.

Visit Sircon to renew your license, check your continuing education credits, and conduct other common transactions.

Here are answers to the most common questions we get.

How do I apply for a license?

Visit our agent and adjuster licensing page, click on the type of license you want to apply for, and we’ll walk you through the process.

How long does it take to process an application?

It’s taking up to four weeks to process applications. Once we’ve reviewed your application, you’ll get an email with our decision or be contacted to provide more information.

How can I avoid delays once you get to my application?

Make sure your application is complete. To avoid the common issues that delay processing:

  • Pay the required fee.
  • Include a fingerprint receipt with the application if required. To get fingerprints, schedule an appointment with IdentoGO, the approved vendor for electronic fingerprinting.
  • Include your course completion certificate for licenses requiring a pre-licensing course.
  • Make sure the name, date of birth, and Social Security Number on your application are correct and will match the information in the criminal history report.
  • Provide all four addresses – business, mailing, residential, and an email address – on the application.
  • Answer all screening questions on the application.
  • If filing a paper application, make sure it has original notarized signatures on the application.

How do I provide missing information?

It depends on how you submitted your application:

  • NIPR electronic filing: Email TDI-NIPRAttachments@tdi.texas.gov and attach your documentation. Please put your name and app ID in the subject line.
  • Sircon: Select the “Check license application status” tab and enter your information. Click the Attach Supporting Documents button (paperclip icon) in the “Action” column. There you can browse for the electronic document on your computer, provide a description to give context for the reviewer, and upload the documents.
  • Paper application sent to TDI: Mail your documents to:
    Texas Department of Insurance
    Agent and Adjuster Licensing Office, MC 107-1A
    PO Box 149104
    Austin, TX 78714-9104
  • Paper application sent to Pearson VUE: Mail your documents to:
    DataStream Technologies
    18568 Forty Six Pkwy, Suite 2001
    Spring Branch, TX 78070

I got a continuing education deficiency letter. How can I resolve that?

There are several ways to resolve a continuing education deficiency:

  • Pay your fine: You must pay a $50 fine for each continuing education credit hour not completed during the license period. To pay the fine, submit your payment along with the CE Automatic Fine Payment Voucher.
  • Apply for an exemption: If you have been licensed for 20 years or longer, you may qualify for an exemption from continuing education requirements. To apply, go to Sircon and click on “Request CE Exemption.”
  • Request an extension: You may be able to apply for an extension due to a medical issue, military duty, or other circumstances beyond your control.

How can I check how many continuing education credits I have?

Visit our agent and adjuster licensing page, click on the type of license you have, and select “Continuing education credits” for information on how many hours are required for your license and how to view your transcript.

If some of your credits aren’t posted, you can contact the course provider and ask that they be posted or send a copy of the certificate of completion with a brief explanation to CE@tdi.texas.gov or fax it to 512-490-1054.

How do I change the address on my license?

Visit our agent and adjuster licensing page, click on the type of license you have, and select “Update contact information.” We’ll walk you through the process.

I am moving to Texas and have a Texas nonresident license. How do I change it to a resident license?

Submit an Application for Residency Change to Texas. You may also need to send a clearance letter from your current resident state and a fingerprint receipt.

How do I print my license?

You can print your license by going to the ProducerEdge website. There is no charge to create an account or print a license. Don’t remember your license number? Use our Search and Renewal page to find it.

How do I renew my license?

Visit our agent and adjuster licensing page, click on the type of license you have, and select “License renewal.” We’ll walk you through the process.

How do I cancel my license?

Visit our agent and adjuster licensing page, click on the type of license you have, and select “Cancel license." We'll walk you through the process.

How do I get a letter of certification?

Visit our agent and adjuster licensing page, click on the type of license you have, and select “Letter of certification.” We’ll walk you through the process.

I haven’t applied yet, but I need a license quickly. What are my options?

You may be able to apply for a temporary or provisional license. Visit our agent and adjuster licensing page, click on the type of license you want to apply for, and we’ll walk you through the options.

Still have a question?

Fill out our short, online form. We’ll contact you within two business days.

For more information, contact:

Last updated: 5/9/2018