Federal law protects you from surprise medical bills: (1) for air ambulance services, (2) for emergency services, or (3) when you didn’t have a choice of doctors.
If you have questions about your bill:
Call the doctor or provider who billed you. If they have questions, they should call your health plan.
To get help, you can:
- File an appeal with your health plan or ask for an external review. Your plan’s member handbook should explain how to start the process.
- Call the federal No Surprises Helpdesk at 800-985-3059.
- Visit the federal Centers for Medicare & Medicaid Services Ending Surprise Medical Bills
If you want to file a complaint:
- If you want to file a complaint about a doctor: Go to the Texas Medical Board website.
You also can use the Texas Medical Board website to file a complaint about physician assistants, acupuncturists, surgical assistants, respiratory care practitioners, medical radiologic technologists, medical physicist, and perfusionists.
- If you want to file a complaint about a hospital or facility: Contact Texas Health and Human Services.
- If you want to file a complaint about your health plan or insurance company: Go to our webpage, How to file a complaint about a self-funded health plan.