Did you get a bill from an out-of-network doctor, hospital, or other health care provider you weren’t expecting? Getting a surprise bill like this is called “balance billing.”
Call your health plan
Ask them why you got the bill and if it’s correct. If it was an emergency, ask your health plan if they processed your claim as an emergency. For some health plans, there are additional billing protections for emergency services.
If you still need help with your bill, answer a few questions and find out what you can do:
When did you get services or supplies?
- Find out what bills are covered by surprise billing laws: How consumers are protected from surprise medical bills
- Interested in learning more about the surprise billing laws? Visit our Balance billing: Independent dispute resolution webpage.