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Texas Department of Insurance
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How to get help with a surprise medical bill


Did you get a bill from an out-of-network doctor, hospital, or other health care provider you weren’t expecting? Getting a surprise bill like this is called “balance billing.”

Call your health plan

Ask them why you got the bill and if it’s correct. If it was an emergency, ask your health plan if they processed your claim as an emergency. For some health plans, there are additional billing protections for emergency services.

If you still need help with your bill, answer a few questions and find out what you can do:

When did you get services or supplies?

On or after January 1, 2024

Between January 1, 2022, and December 31, 2023

Between January 1, 2020, and December 31, 2021

On or before December 31, 2019


Learn more:

Last updated: 4/23/2024