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Commissioner's Bulletin # B-0001-14

January 03, 2014

To: All Insurers and Health Maintenance Organizations Authorized or Eligible to Do Business in Texas

Re: 2013 Policy Count Exhibit

Section 521.052 of the Texas Insurance Code requires the Texas Department of Insurance (TDI) to provide consumers with complaint ratios. TDI must compute these ratios as "the number of justified, verified as accurate, and documented as valid complaints" received against a company "as a percentage of the number of insurance policies... in force on the preceding December 31...." To satisfy this mandate regarding 2013 complaints, TDI must require companies to report the number of policies in force as of December 31, 2013.

Please read, then complete and file the attached form to report the required information. The filing is due no later than January 31, 2014. TDI is making this request pursuant to Sections 38.001 and 521.052 of the Texas Insurance Code.

This filing is not for the combined reporting of a group of affiliated companies. Each company licensed in Texas as of December 31, 2013, must submit a separate filing. TDI is sending a separate notice to each licensed company, as well as to each surplus lines carrier eligible to do business in Texas.

NOTE: The mechanism TDI uses to collect this data has changed. While this bulletin requires you to submit essentially the same information as it has for the last few years, the steps you need to follow to submit the data are different. Please see the Instructions sheet for details. For your convenience, you may file the completed form either by mail, fax, or electronically via the Internet. The online application will be available January 10, 2014. If you file the form by fax or the Internet, please do not also mail the form to TDI.

If you have any questions regarding the form or its filing, please contact Jack Evins via e-mail at Jack.Evins@tdi.texas.gov or call him at 512-305-8194. Thank you for assisting us in providing accurate information to Texas consumers.

Julia Rathgeber

Commissioner of Insurance

Instructions Sheet


Last updated: 09/07/2014

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