Skip to Top Main Navigation Skip to Left Navigation Skip to Content Area Skip to Footer
Texas Department of Insurance
Topics:   A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All

Sending information for dispute resolution

Esta información también está disponible en español.

Information you send to DWC must be sent to the other parties, and it must be sent securely.

This information includes:

  • Forms — forms sent by the parties asking for action. For example, to set a BRC or hearing, to get clarification of a designated doctor report, to change an address.
  • Requests — formal requests to an administrative law judge. For example, a request for a continuance, request to modify issues, request to compel answers to interrogatories, or request to order a subpoena.
  • Exchanges — information shared between parties before a BRC or hearing.
  • Hearing exhibits — information about a claim that you want the administrative law judge to consider.

How do I send my information?

You can mail information or send it electronically if the other party has a fax number or an email address.

DWC encourages fax or encrypted email. Encryption keeps your confidential information private. Most email providers have a way to encrypt email before sending.

Send forms and requests to DWC by:

  • Fax: 512-804-4011
  • Mail:
    Texas Department of Insurance, Division of Workers’ Compensation
    Hearings, Mail Code HRG
    PO Box 12050
    Austin, TX 78711-2050
  • Secure File Transfer Protocol (SFTP): An SFTP account is a secure, electronic way to upload your documents.

Send benefit review conference (BRC) exchanges, hearing exchanges, and hearing exhibits to DWC by:

  • Email:
  • Fax: 512-804-4011
    • Break your documents into separate sections of less than 40 pages each.
    • Fax each section separately with a cover page.
    • Each cover page should include:
      • the claim number; and
      • the number of each section. For example, Section 1 of 3, Section 2 of 3, and so on.
  • Mail: 
    Texas Department of Insurance, Division of Workers’ Compensation
    Hearings, Mail Code HRG
    PO Box 12050
    Austin, TX 78711-2050
  • Secure File Transfer Protocol (SFTP)

Questions?

If you have questions about sending information call 512-804-4010.

Remember, information sent to DWC must be sent to the other parties. There are deadlines and requirements for sending information for BRCs and hearings.

Last updated: 8/3/2023