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Texas Department of Insurance
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What you need to know about telehealth


Not sure if an illness or injury is serious? Can't get a same-day appointment with your doctor? Telehealth might be a good option for you. Telehealth includes all the ways you can interact with a medical professional without being in the same room. Here’s what you need to know.

  1. Lots of options

    Telehealth can include a video visit on your computer or phone, a nurseline call, an email exchange, or an app or website. Many are available 24-7.

  2. It may be cheaper

    Your insurance company can tell you what telehealth services it covers, and what costs you may have to pay. If you don’t have insurance, you may be able to pay a set fee to use a telehealth service.

  3. Be prepared

    Check your plan’s telehealth options before you need them. You may need to download an app, create an account, or sign a consent form. Test the service before your visit. If it’s a video or web service, check your Wi-Fi connection first.

  4. Have your notes handy

    Before you use telehealth, write down your symptoms, medications you’re taking, questions you have, and anything else you might forget to tell your physician once the appointment begins. Figuring out new technology can be distracting, so keep notes nearby.

  5. It’s not for everything

    You can’t do everything online or on the phone. Even if you are diagnosed online, be prepared to visit a doctor if your condition is worse than you thought, or if you need an in-person test or treatment.



Questions? Call us at 800-252-3439.

Last updated: 8/8/2022