How to avoid Medicare scams during open enrollment

1. Be wary of unexpected calls or visits

   Medicare won’t call you or sell you a plan over the phone unless you called them first. Be careful if anyone calls out of the blue saying they’re from Medicare. Medicare will never come to your house and knock on your door.

2. Be careful with your financial information

   Don’t give your Medicare, Social Security, credit card, or bank account numbers to anyone who calls you. Companies that offer Medicare plans should never ask for this information over the phone.

3. Take notes when buying a plan

   When you’re ready to buy a plan, take notes on any calls you have with the company about plan benefits. Try to write down the person’s name, the date, what the person said, and any next steps.

4. Other tips:

   • Be wary if anyone tries to pressure you to buy quickly or offers you a gift.
   • Don't be pressured into changing coverage. If you like the plan you have and it’s not being discontinued, you don’t need to do anything during open enrollment.
   • Check on the complaint record of the company you’re thinking about buying from by calling us at 800-252-3439.

Resources

• How to pick the right Medicare plan
• Retirement ahead? Think about your insurance.
• More about the free Medicare Help Line: Texas Health and Human Service website | Poster (PDF)