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Texas Department of Insurance
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Carriers and providers unable to meet claim deadlines due to Change Healthcare

These carriers and providers notified TDI about issues meeting claim filing and prompt pay requirements due to the Change Healthcare cybersecurity event. TDI granted a waiver from rules for a 30-day period from March 18, 2024. The waiver ends on April 18, 2024.

If a carrier or provider needs more time, a new notification must be submitted to PromptPay@tdi.texas.gov.

See  TDI’s prompt pay FAQ for guidance on catastrophic event notifications.

List of carriers
Carriers End Date
Curative Insurance Company April 18, 2024
Curative Administrators LLC April 18, 2024
US Health and Life Insurance Company April 8, 2024
Sendero Health Plans April 18, 2024
Driscoll Health Plan April 18, 2024
Scott and White Health Plan May 18, 2024
SHA, LLC. d/b/a FirstCare Health Plan May 18, 2024
Scott and White Care Plans May 18, 2024
Baylor Scott & White Insurance Company  May 18, 2024
Celtic Insurance Company, and its parent company Centene April 18, 2024
Superior HealthPlan, Inc., and its parent company Centene April 18, 2024
Molina Healthcare of Texas, Inc April 18, 2024
Oscar Insurance Company April 18, 2024
Community Health Choice, Inc. April 18, 2024
Community Health Choice Texas, Inc.  April 18, 2024
Aetna Health, Inc.  April 18, 2024
Aetna Dental April 18, 2024
Texas Health + Aetna Health Plan Inc. April 18, 2024
Aetna Life Insurance Company April 18, 2024
Texas Health + Aetna Health Insurance Company April 18, 2024
Aetna Better Health of Texas, Inc April 18, 2024
Christus Health Plan April 18, 2024
Village Practice Management Company of Houston, LLC April 18, 2024
KS Plan Administrators, LLC d/b/a KelseyCare Advantage  April 4, 2024
Managed DentalGuard, Inc. April 18, 2024
Moda Health Plan April 18, 2024
Beam Insurance Administrators, LLC April 18, 2024
American National Insurance Company April 18, 2024
American National Life Insurance Company April 18, 2024
Standard Life and Accident Insurance Company 
April 18, 2024


List of providers
Providers End Date
CHRISTUS Health April 18, 2024
Kelsey-Seybold Medical Group, PLLC d/b/a Kelsey-Seybold Clinic  April 4, 2024
American Regional Health Center April 18, 2024
Wildflower Breast Center PLLC April 18, 2024
WellMed Network, Inc. March 11, 2024
County of Yoakum d/b/a Yoakum County Hospital April 18, 2024
County of Yoakum d/b/a Dialysis Services of West Texas April 18, 2024
Texas Health Resources April 18, 2024
Bent Tree Family Physicians  April 18, 2024
Covenant Health System April 18, 2024
Pediatrix Medical Group April 18, 2024
Vicki Carr MD, PA d/b/a Spring Dermatology
April 18, 2024
Ray and Ray Counseling Services April 18, 2024
Methodist Pathology Associates, PLLC April 22, 2024
Crescent Urology Institute May 18, 2024

For more information, contact: PromptPay@tdi.texas.gov

Last updated: 4/22/2024