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Texas Department of Insurance
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TDI: Compact with Texans


How to contact us and file complaints

Contacting TDI

View our Contact us webpage for a list of helpful phone numbers and webpages.

Our customer service help lines are open weekdays from 8 a.m. to 5 p.m. Central time. The average hold time is 30 seconds.

  • Consumer Help Line: 800-252-3439
  • Agent and Adjuster hotline: 512-676-6500
  • State Fire Marshal’s Office: 800-578-4677

Filing complaints

We can help with insurance complaints against companies, agents, and adjusters. Learn how to get help with an insurance complaint. Our average processing time for complaints is about 25 days.

Commissioner's ombudsman

If you are not satisfied with customer service, you can ask to speak with a supervisor or manager in the office providing the service.

You also can contact the Commissioner's Ombudsman:

Keitha McKinney
PO Box 12030
Austin, Texas 78711-2030
Phone: 512-676-6605


Licensing and certifications

The following links provide resources and procedures for applying and renewing TDI-issued licenses:

Licensing information and procedures Average processing time
Agent and adjuster 1 day
Fire industry 9 days
Workers' Compensation Network 14 days
Independent Review Organizations 60 days
Utilization Review Agents 60 days
Insurance companies and HMOs 90 days

For more information, contact:

Last updated: 10/26/2023