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Texas Department of Insurance
Topics:   A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All

Providers and insurers unable to meet claim deadlines due to COVID-19

Insurer / Provider / Practice Designated entity Representative Date of request Date submission expected Payment delay? Submission type Additional information
Metropolitan Life Insurance Company  Vision Service Plan Richard Powell March 12, 2020 No Known Date No, pay electronically May reports Will mail signed hardcopy
Texas IOM Management, LLC N/A Lisa Pulliam March 19, 2020 No Known Date N/A Regulation deadlines May not be able to meet regulation deadlines; will submit certification if unable to do so
Texas IOM, LLC N/A Lisa Pulliam March 19, 2020 No Known Date N/A Regulation deadlines May not be able to meet regulation deadlines; will submit certification if unable to do so
Spinal Diagnostics, PLLC  N/A Lisa Pulliam March 19, 2020 No Known Date N/A Regulation deadlines May not be able to meet regulation deadlines; will submit certification if unable to do so
Best Choice Anesthesia & Pain Services  N/A Eliese Wolff March 24, 2020 No Known Date N/A Regulation deadlines May not be able to meet regulation deadlines; will submit certification if unable to do so
Doctors Clinic of Rio Grande City  N/A Dr. Patricia Laurel July 24, 2020 No Known Date N/A Regulation deadlines Unable to meet regulation deadlines.  
Pediatric Urology of Central TX PA dba Children's Urology N/A Margi A. Jones, CPC August 3, 2020 No Known Date N/A Unable to meet statutory filing deadlines Unable to meet regulation deadlines.  
Inclusive MRI & Diagnostics N/A Deshawna Taylor  March 4, 2021 No Known Date N/A Unable to meet statutory filing deadlines Clinic experienced interruption for proper billing submissions from March 27, 2020 until January 21, 2021
Unimed Healthcare/ Pain and Rehabilitation  N/A Delia Lila Salinas March 4, 2021 No Known Date N/A Unable to meet statutory filing deadlines Clinic experienced interruption for proper billing submissions from March 27, 2020 until January 21, 2021
Holy Cross ObGyn N/A Maduka Odogwu May 25, 2021 No Known Date N/A Unable to meet statutory filing deadlines Experienced claim submission deadline issues 
Management Affiliates of Northeast Houston, LLC N/A Ivan Tarasenko June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Ivan Tarasenko June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Sybil Byrd June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Maria V. Edquilang June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Edward McCoig June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Amanda Neill June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A David Singleton June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Marcus Servier June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Kelly Cobb June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A Alexi Plaisance June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Rapid Response Physicians, PLLC N/A John Davis June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Ivan Tarasenko June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Martin Basaldua June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Carl Heller June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Edward L McCoig June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A James Harry Phelan June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Jyothi Napeena Achi June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Regenna M. Babin June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Sybil Leslie Byrd June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A James Walter Collins  June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Amanda B. Niell June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Marcus Servier June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Claire Trappey June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast Houston, PLLC N/A Brooke mcH Weidig June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Diagnostic Affiliates of Northeast HOU, PLLC N/A Ivan Tarasenko June 11, 2021 No Known Date N/A Unable to meet statutory filing deadlines Operations for provider had been suspended a/o limited over the course of the the last year
Livingston MED Lab N/A Robert Castaneda July 7, 2021 December 31, 2021 N/A Unable to meet statutory filing deadlines Experienced claim submission deadline issues 
Quality Urgent Care N/A Dr. Nimesh Patel June 15, 2021 No Known Date N/A Unable to meet statutory filing deadlines Unable to meet regulation deadlines due to COVID
DFW Anesthesiology, PLLC N/A Dr. Zeshan Khan June 1, 2021 No Known Date N/A Unable to meet statutory filing deadlines Unable to meet regulation deadlines due to COVID
HealthQuest Therapeutics N/A Patsy Gallian September 14, 2021 December 30, 2021 N/A Unable to meet statutory filing deadlines Overwhelmed with additional patient care and have not been able to complete billing and claim appeals for their organization.
Neighborhood Medical Center Dallas N/A Lyric Ramsey September 20, 2021 No Known Date N/A Unable to meet statutory filing deadlines Unable to meet regulation deadlines due to covid
Dr. Nam Le N/A Cyndi Le October 20, 2021 No Known Date N/A Unable to meet statutory filing deadlines Unable to meet regulation deadlines due to covid
Plastic and Hand Surgery Specialists of North Dallas,
DBA: Plastic and Hand Surgery of North Texas
N/A Cyndi Le October 20, 2021 No Known Date N/A Unable to meet statutory filing deadlines Unable to meet regulation deadlines due to covid

For more information, contact: PromptPay@tdi.texas.gov

Last updated: 10/25/2021