Mission
We protect Texans by fairly and diligently regulating the insurance industry, promoting a stable and competitive market, advancing fire safety, and providing clear information to consumers.
Vision
A Texas where consumers are protected, communities are resilient, and the insurance market is strong for generations to come.
Core values
Our values guide how the people of the Department of Insurance serve Texans.
These are our TEXAS values.
Transparency
We communicate openly and build trust.
- Communicate clearly, honestly, and in plain language.
- Share information openly, eexplain our decisions, and welcome feedback.
- Make information easy to access and understand.
Efficiency
We work effectively and deliver results.
- Measure performance and continuously improve processes.
- Use resources wisely and embrace technology.
- Produce timely, high-quality results.
Excellence
We set high standards and keep improving.
- Invest in our people and foster a culture of continuous learning.
- Leverage data and best practices to make sound decisions.
- Encourage innovation.
Accountability
We take ownership and act with integrity.
- Deliver on commitments and take responsibility.
- Make ethical, fair, consistent, and impartial decisions.
- Be clear about performance expectations and outcomes.
Service
We put Texans first in everything we do.
- Treat people with respect, empathy, and courtesy.
- Provide consistent, prompt, dependable service.
- Listen, engage, and respond with purpose.