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Texas Department of Insurance
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Get help with other insurance complaints


Get help or file a complaint following these steps:

Step 1: Talk to the insurance company

You can resolve many issues by talking to your insurance company or agent.

Most companies have a toll-free customer help line. The phone number is on your policy. You can also get a phone number online or by calling our Help Line at 800-252-3439.

Step 2: File a complaint with us

We can help with complaints against the insurance companies, agents, and adjusters we regulate.

We can't help with complaints about service providers, including body shops, mortgage companies, doctors, and contractors. If you have a complaint against a service provider, send it to the licensing or enforcement agency that regulates the provider.

We also can’t:

  • Make a company pay a claim unless not paying violates a law or the terms of your policy.
  • Help with complaints against another person’s insurance company.
  • Settle disputes when you and the company disagree about the facts.

File your complaint

Use our online complaint system to tell us about your complaint and upload any documents you think we need. This can be pictures or letters to and from the company. If we need more information, we’ll let you know.

Step 3: TDI contacts the company

TDI will contact the company and ask for a response to your complaint. Companies have 15 days to respond to us and can ask for a 10-day extension. When a company responds, we’ll look at their response and tell you what it means for your complaint.

It takes 40 days on average to resolve a complaint. There are occasions when we can resolve a complaint in less time.

Step 4: Get legal help

If you’re still not happy with the outcome of your claim and you want to sue your insurance company, use these resources to find legal help.


Questions? Call us at 800-252-3439.

Last updated: 11/20/2023