Disputes are disagreements between participants in a workers’ compensation claim. Most disputes are about whether an injured employee can get medical or income benefits.
DWC holds hearings at the Barbara Jordan Building in the Capitol Complex, located at 1601 Congress Avenue. If you are driving to your Austin hearing, you’ll need to plan for parking. There are a few on-street metered spaces near the building and DWC has arranged a limited number of free parking spots for visitors who have hearings. Watch this video to help with parking and entering the building.
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Step 1. Talk with your attorney or ombudsman about your dispute.
Step 2. Talk with the insurance carrier’s adjuster about your dispute.
Step 3. Attend a benefit review conference (BRC).
Step 4. Attend a contested case hearing or arbitration.
Step 5. If you don’t agree with the hearing decision, you can appeal (or respond to an appeal) to the Appeals Panel.
Step 6. If you don’t agree with the Appeals Panel decision, you can appeal to a court (judicial review).
Learn more about dispute resolution.
A medical dispute may be about:
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BRCs are held by videoconference. You can attend a BRC on your computer, tablet, or phone.
Hearings are held in person at a field office or by videoconference.
The employer is not required to attend BRCs or hearings unless they filed the dispute.
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