The Texas Department of Insurance (TDI) welcomes Matt Tapp as the new associate commissioner for the Customer Operations Division.
Tapp previously served as the deputy commissioner of the Agency Services Division at the Indiana Department of Insurance. Tapp has an economics degree from Butler University, a law degree from Regent University School of Law, and has a National Association of Insurance Commissioners Professional in Insurance Regulation designation.
Tapp replaced Randall Evans, who was named the deputy commissioner of Customer Operations. Customer Operations houses the agency’s Agent and Adjuster Licensing Office, Complaints Processing Office, Customer Service Contact Centers, and the Consumer Protection and Services Office.