We're ready to help

Do you need information, have a complaint, or need help finding your agent or company? Call our Consumer Help Line at 1-800-252-3439, 8 a.m. to 5 p.m. Monday to Friday.

            

Information

• What TDI can do for you (video): We can help with your insurance questions and concerns.
• What if I disagree with my insurer’s decision? If you believe your insurer didn’t pay enough to cover your damages or unfairly denied your claim, you have options.
• My home was damaged by Harvey: A quick guide on filing claims, deadlines, and resources.
• Your insurance claims (video): The major types of policies that will cover damage to your property.
• How do I file a homeowners claim? We walk you through the process, including deadlines and what to do if you disagree with your insurance company’s estimate.
• Beware of scams (video): Scam artists too often follow a large storm or disaster. We tell you how to recognize and protect yourself from fraud.
• Preventing contractor fraud (video): A look at how our fraud team works to protect consumers in areas affected by storms.
• Do your repairs need a windstorm inspection? We list some things to keep in mind as you repair and rebuild.
• My car was flooded: Answers to common questions if your car is flooded.
• Beware of buying flood-damaged vehicles: Things to look for when buying a used car, boat, or RV.
• After the storm: Tips on recovery and getting the claims process started.
• House Bill 1774: The legislation does not change how you file a claim or how your insurer will process your claim.

Resources

• DisasterAssistance.gov: Check the status of your FEMA application. Find a hotel that accepts FEMA's Transitional Sheltering Assistance.
• Workers' compensation: Information for injured employees, health care providers, and workers’ comp carriers.
• Resources for media: Policy counts and related information.
• FEMA - Texas Disaster Mitigation: FEMA checks out rumors and provides the facts, gives tips for cleaning mold, and links to helpful videos and resources.

Guidance to insurers, agents, and adjusters

• Bulletins: Guidance to insurers on grace periods for premium payments, health coverage, and more topics.
• Emergency adjusters: Information on the emergency adjuster application process. To apply, complete Parts I, II, and IX of the application. Fingerprints aren’t required. There is a $20 fee.

Key contacts

• National Flood Insurance Program
• Texas Windstorm Insurance Association: 1-877-281-1431 (English) or 1-866-443-3144 (Español).
• Texas FAIR Plan Association: 1-877-786-5665 (English) or 1-866-443-6738 (Español).
• Governor’s Texas Hurricane Center