Call your insurance agent or company as soon as possible to report property damage.
Get help in person:
- Visit us or your insurance company at a mobile unit location to get help filing a claim.
- Visit a FEMA Disaster Recovery Center to get help with disaster assistance.
You can also use our Company Lookup to find company contact information.
Information
What TDI can do for you (video): We can help with your insurance questions and concerns.
My home was damaged by Harvey: A quick guide on filing claims, deadlines, and resources.
Your insurance claims (video): The major types of policies that will cover damage to your property.
How do I file a homeowners claim? We walk you through the process, including deadlines and what to do if you disagree with your insurance company’s estimate.
Beware of scams (video): Scam artists too often follow a large storm or disaster. We tell you how to recognize and protect yourself from fraud.
Preventing contractor fraud (video): A look at how our fraud team works to protect consumers in areas affected by storms.
Do your repairs need a windstorm inspection? We list some things to keep in mind as you repair and rebuild.
My car was flooded: Answers to common questions if your car is flooded.
Beware of buying flood-damaged vehicles: Things to look for when buying a used car, boat, or RV.
After the storm: Tips on recovery and getting the claims process started.
House Bill 1774: The legislation does not change how you file a claim or how your insurer will process your claim.
Resources
DisasterAssistance.gov: Apply online for disaster assistance from FEMA (Federal Emergency Management Agency). You also can apply in person at a FEMA Disaster Recovery Center.
Workers' compensation: Information for injured employees, health care providers, and workers’ comp carriers.
Resources for media: Policy counts and related information.
Rumor control: FEMA checks out the rumors and provides the facts.
Guidance to insurers, agents, and adjusters
Bulletins: Guidance to insurers on grace periods for premium payments, health coverage, and more topics.
Emergency adjusters: Information on the emergency adjuster application process. To apply, complete Parts I, II, and IX of the application. Fingerprints aren’t required. There is a $20 fee.
Key contacts
Texas Department of Insurance Consumer Help Line: 1-800-252-3439, 8 a.m. to 7 p.m. Monday to Friday and 8 a.m. to 5 p.m. Saturday. Call us if you need information, have a complaint, or can't locate your agent or company.
National Flood Insurance Program
Texas Windstorm Insurance Association: 1-877-281-1431 (English) or 1-866-443-3144 (Español).
Texas FAIR Plan Association: 1-877-786-5665 (English) or 1-866-443-6738 (Español).
For more information, contact:
Last updated: 09/22/2017