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Texas Department of Insurance
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Performance Based Oversight (PBO)

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Compliance & Investigations-Home Page
WC Complaint-Home Page

PBO monitors system participants' compliance with the Texas Labor Code and Rules. PBO objectives are achieved through monitoring electronic and paper data, complaint handling, entity audits, and enforcement actions. PBO encourages and rewards excellence and continuous improvement; fosters improved and timely communications; establishes performance objectives, measures and expectations and focuses on results rather than prescriptive requirements.

Insurance Carrier PBO Information

Health Care Provider PBO Information


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Last updated: 5/26/2020