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You are here: www.tdi.texas.gov . wc . pbo . index

Performance Based Oversight (PBO)

Helpful Links:
SMO-Home Page
EDI-Home Page
WC Complaint-Home Page

System Monitoring and Oversight (SMO) Home Page has moved to the following link: http://www.tdi.texas.gov/wc/smo/index.html



PBO monitors system participants' compliance with the Texas Labor Code and Rules. PBO objectives are achieved through monitoring electronic and paper data, complaint handling, entity audits, and enforcement actions. PBO encourages and rewards excellence and continuous improvement; fosters improved and timely communications; establishes performance objectives, measures and expectations and focuses on results rather than prescriptive requirements.



Insurance Carrier PBO Information



Health Care Provider PBO Information





Audits & Investigations

Note:  The Audits & Investigations section will move to the SMO Home Page effective 8/31/2016.

Audits & Investigations conducts compliance and performance audits of workers' compensation system participants and prepares justified complaints for enforcement action within the Texas Labor Code and DWC Rules.



For more information contact:

Last updated: 03/01/2016

Contact Information and Other Helpful Links