Performance Based Oversight (PBO)
System Monitoring and Oversight (SMO) Home Page has moved to the following link: http://www.tdi.texas.gov/wc/smo/index.html
PBO monitors system participants' compliance with the Texas Labor Code and Rules. PBO objectives are achieved through monitoring electronic and paper data, complaint handling, entity audits, and enforcement actions. PBO encourages and rewards excellence and continuous improvement; fosters improved and timely communications; establishes performance objectives, measures and expectations and focuses on results rather than prescriptive requirements.
Insurance Carrier PBO Information
Health Care Provider PBO Information
Audits & Investigations
Note: The Audits & Investigations section will move to the SMO Home Page effective 8/31/2016.
Audits & Investigations conducts compliance and performance audits of workers' compensation system participants and prepares justified complaints for enforcement action within the Texas Labor Code and DWC Rules.
- Audit Plan FY2016
- Audit Plan FY2015
- Audit Plan FY2014
- Audit Plan FY2013
- Management Response (Microsoft Excel Templates)
For more information contact:
Last updated: 03/01/2016