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ADVISORY 2003-14

SUBJECT: TWCC Central Office is Relocating

The Texas Workers' Compensation Commission (TWCC) Central Office will be closed on Thursday and Friday, September 25 and 26, 2003, in order to relocate to its new office facility. Neither the old location or the new location will be open on those days. The new office will open for normal business at 8:00 a.m. on Monday, September 29, 2003. The new office address is:

7551 Metro Center Drive, Suite 100
Austin, TX 78744-1609

During the Move on September 25 and 26:

  • All TWCC Field Offices and the TWCC Records Center will be open for normal business.

  • The Central Office main telephone number, (512) 804-4000, will be answered by agency operators. Essential Central Office staff will be available by telephone at another location and will be contacted as needed to assist callers with urgent needs.

  • The following Central Office FAX numbers will be operational and will receive FAX transmissions:

  • TWCC Executive Office - (512) 804-4431
    Workers' Health and Safety OSHA Survey - (512) 804-4517
    Workers' Health and Safety Education and Training - (512) 804-4611
    Compliance and Practices - (512) 804-4701
    Hearings - (512) 804-4011
    Insurance Coverage - (512) 804-4346
    Legal Services - (512) 804-4276
    Document Handling/System Access Request Form (SARF) - (512) 804-4241
    Other TWCC departments - (512) 804-4241

  • Express deliveries (FEDEX, UPS, AIRBORNE, etc.) scheduled for delivery on or after September 25, 2003, should be addressed to TWCC's new address. These will be processed on Monday, September 29, 2003.

  • PLEASE NOTE: For purposes of TWCC Rule 102.3(d) and (e), September 25 and 26 will not be considered "normal business hours."

  • Hand-carried documents will be accepted at the TWCC Records Retention Center located at 3636-A Dime Circle, Austin, TX 78744-2311, and will be processed on Monday, September 29, 2003, unless identified as requiring immediate action.

  • United States Postal Mail addressed to the TWCC Central Office will not be picked up on September 25 or 26, 2003. Mail will be picked up, stamped in and processed on Monday, September 29, 2003.

The map to the right shows locations of the TWCC Central Office, Records Retention Center and the location of the new Central Office (click to open a full-sized version in a new browser window).

All current Central Office telephone and FAX numbers will remain the same in the new facility and will be operational when the new office opens on Monday, September 29, 2003.

Signed on this 14th day of August, 2003

Richard F. Reynolds, Executive Director

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