5 ways we can help you
1 Answering your questions about insurance
If you have questions about insurance, need contact information for your insurance company, or want to make sure an agent is licensed, call us for help. We have staff ready to answer your questions from 8 a.m. to 5 p.m. Central time, Monday through Friday. Call us at 1-800-252-3439. We also have publications on a range of insurance issues.
2 Looking into your complaint
Not satisfied with the way your claim was resolved? You can file a complaint with us, and we’ll contact your insurance company about your claim. Last year, TDI recovered almost $37 million for consumers. File a complaint online
3 Resolving a surprise medical bill
Balance billing – or a surprise medical bill – happens when you get a bill from a physician who isn’t part of your health plan’s network. We may be able to help. Call us at 1-800-252-3439 to discuss your options.
Texas law allows many consumers to seek mediation for bills more than $500. TDI has helped 94 percent of consumers lower their bills in the first stage of the process. We also helped recover almost $500,000 for Texans who filed complaints about balance billing in 2015. More about surprise bills
4 Comparing insurance rates
You can compare sample rates for home and auto policies at HelpInsure.com. The website also has information about the types of policies and discounts you can get.
5 Finding a lost life insurance policy
If you need help finding out if a loved one had a life insurance policy or annuity, you can contact us and request a search. How it works
For more information, contact:
Last updated: 02/06/2017