TDI resources regarding West explosion
Federal Assistance Available
On May 1, 2013, FEMA announced that housing and other assistance is now available to eligible individuals in McLennan County. Assistance can include grants for temporary housing and home repairs; medical, dental, and funeral expenses; and personal property, transportation and other forms of assistance to help individuals recover from the effects of the disaster. To begin the application process, register online at http://www.disasterassistance.gov, or by web enabled mobile device at m.fema.gov, or by calling 1-800-621-FEMA(3362) or 1-800-462-7585 (TTY). Those who use 711-Relay or Video Relay Services can call 1-800-621-3362.
If you have insurance questions, need information, have a complaint, or can’t locate your agent or company, call the toll-free TDI Consumer Help Line: 1-800-252-3439.
Media Fact Sheets
UPDATED FACTS: West, Texas Fertilizer Plant Incident
The State Fire Marshal’s Office and The Bureau of Alcohol, Tobacco, Firearms and Explosives have eliminated the following causes: rekindling of an earlier fire, spontaneous ignition, 480 volt electrical system, anhydrous ammonia, ammonium nitrate, smoking, and weather. SFMO and ATF found no indications that terrorism was involved in the West Fertilizer Plant Fire.
- 5/23/2013 Statement
- 5/10/2013 Fact Sheet
- 5/06/2013 Fact Sheet
- 5/03/2013 Fact Sheet
- 5/01/2013 Fact Sheet
- 4/29/2013 Fact Sheet
- 4/26/2013 Fact Sheet
- 4/25/2013 Fact Sheet
- 4/23/2013 Fact Sheet
- 5-16-2013: SFMO and ATF Conclude Scene Investigation at the West Fertilizer Plant
WEST, TX – The Texas State Fire Marshal’s Office (SFMO) and the Bureau of Alcohol, Tobacco, Firearms and Explosives National Response Team (ATF), along with ATF Special Agents from the Houston Field Division, announce the conclusion of the scene investigation at the West Fertilizer Plant fire and explosion that occurred on April 17, 2013. Both agencies have ruled the cause of the fire as “undetermined.”
- 5-6-2013: West Fertilizer Investigation to Continue Past May 10
The investigation into the origin and cause of the West Fertilizer Plant fire and explosion is ongoing. The investigation will not be complete by May 10. The investigation will take 1-2 weeks beyond May 10.
- 4-18-2013: Insurance Department to Offer Coordinated Response to Fire and Explosion in West, Texas
AUSTIN – The April 17 fire and explosion at a fertilizer plant in West, Texas resulted in fatalities, serious bodily injuries, and widespread property damage. The Texas Department of Insurance (TDI), working in conjunction with other agencies, will be providing assistance through the State Fire Marshal’s Office (SFMO), its Consumer Protection resources, and the Division of Workers’ Compensation (DWC) to assist those affected by the incident. "We extend our condolences to the families of those killed or injured in the explosion," said Commissioner of Insurance Eleanor Kitzman and Commissioner of Workers’ Compensation Rod Bordelon, in a joint statement. "TDI and DWC are utilizing the full resources of the agency to assist those affected by this terrible event."
- 4-18-2013: Division of Workers' Compensation: Explosion at West Fertilizer Company
AUSTIN, TX – The Division of Workers’ Compensation (DWC) is coordinating with state and local agencies to ensure that individuals injured in the April 17 explosion at the West Fertilizer Company in West, Texas have access to resources regarding benefits and workers’ compensation claim information.
- Frequently Asked Questions About Fire/Smoke/Explosion Damage
- Homeowners inventory checklist: http://www.tdi.texas.gov/pubs/consumer/cb086.pdf
- Explanation about replacement versus actual cash value: http://www.helpinsure.com/lcenter/documents/acvvsreplace.pdf
Insurance Company Contact Information
|Company Name||Catastrophe Claims Toll-Free Number||Web Link to File a Claim Online|
|Allstate Fire & Casualty Insurance Company||1-800-255-7828||http://www.allstate.com/claims/report-claim.aspx|
|Allstate Texas Lloyds||1-800-255-7828||http://www.allstate.com/claims/report-claim.aspx|
|Farmers Insurance Exchange||1-800-435-7764||http://www.farmers.com/report_claim.html|
|Fire Insurance Exchange||1-800-435-7764||http://www.farmers.com/report_claim.html|
|Foremost Lloyds of Texas||1-800-435-7764||https://www.foremost.com/claims/|
|Metropolitan Lloyds Insurance Company of Texas||1-800-854-6011||https://www.metlife.com|
|National Lloyds Insurance Company||1-800-749-6419||https://www.natlloyds.com/contact_us.htm|
|Safeco Insurance Company of Indiana||1-800-332-3226||http://www.safeco.com/home-insurance-claims|
|State Farm Lloyds||1-800-782-8332||http://www.statefarm.com/insurance/claim-center/claim-center.asp|
|Texas Farm Bureau Mutual Insurance Company||1-800-266-5458||https://www.txfb-ins.com/Resources/Claims/Pages/default.aspx|
|Texas Farm Bureau Underwriters||1-800-266-5458||https://www.txfb-ins.com/Resources/Claims/Pages/default.aspx|
|Texas Farmers Insurance Company||1-800-435-7764||http://www.farmers.com/report_claim.html|
|Travelers Lloyds of Texas Insurance Company||1-800-252-4633||https://www.travelers.com/claim/report-claim/index.aspx|
For more information contact:
Last updated: 06/24/2013