• Increase Text Icon
  • Decrease Text Icon
  • Email Icon
  • Printer Icon
You are here: 

TDI resources regarding West explosion

SFMO and ATF conclude scene investigation at the West Fertilizer Plant

Federal Assistance Available

On May 1, 2013, FEMA announced that housing and other assistance is now available to eligible individuals in McLennan County. Assistance can include grants for temporary housing and home repairs; medical, dental, and funeral expenses; and personal property, transportation and other forms of assistance to help individuals recover from the effects of the disaster. To begin the application process, register online at http://www.disasterassistance.gov, or by web enabled mobile device at m.fema.gov, or by calling 1-800-621-FEMA(3362) or 1-800-462-7585 (TTY). Those who use 711-Relay or Video Relay Services can call 1-800-621-3362.

Insurance Information

If you have insurance questions, need information, have a complaint, or can’t locate your agent or company, call the toll-free TDI Consumer Help Line: 1-800-252-3439.

Media Fact Sheets

UPDATED FACTS: West, Texas Fertilizer Plant Incident

The State Fire Marshal’s Office and The Bureau of Alcohol, Tobacco, Firearms and Explosives have eliminated the following causes: rekindling of an earlier fire, spontaneous ignition, 480 volt electrical system, anhydrous ammonia, ammonium nitrate, smoking, and weather.  SFMO and ATF found no indications that terrorism was involved in the West Fertilizer Plant Fire.

Media Releases

  • 5-16-2013: SFMO and ATF Conclude Scene Investigation at the West Fertilizer Plant
    WEST, TX – The Texas State Fire Marshal’s Office (SFMO) and the Bureau of Alcohol, Tobacco, Firearms and Explosives National Response Team (ATF), along with ATF Special Agents from the Houston Field Division, announce the conclusion of the scene investigation at the West Fertilizer Plant fire and explosion that occurred on April 17, 2013. Both agencies have ruled the cause of the fire as “undetermined.”

  • 5-6-2013: West Fertilizer Investigation to Continue Past May 10
    The investigation into the origin and cause of the West Fertilizer Plant fire and explosion is ongoing.  The investigation will not be complete by May 10.  The investigation will take 1-2 weeks beyond May 10.

  • 4-18-2013: Insurance Department to Offer Coordinated Response to Fire and Explosion in West, Texas
    AUSTIN – The April 17 fire and explosion at a fertilizer plant in West, Texas resulted in fatalities, serious bodily injuries, and widespread property damage. The Texas Department of Insurance (TDI), working in conjunction with other agencies, will be providing assistance through the State Fire Marshal’s Office (SFMO), its Consumer Protection resources, and the Division of Workers’ Compensation (DWC) to assist those affected by the incident. "We extend our condolences to the families of those killed or injured in the explosion," said Commissioner of Insurance Eleanor Kitzman and Commissioner of Workers’ Compensation Rod Bordelon, in a joint statement. "TDI and DWC are utilizing the full resources of the agency to assist those affected by this terrible event."

  • 4-18-2013: Division of Workers' Compensation: Explosion at West Fertilizer Company
    AUSTIN, TX – The Division of Workers’ Compensation (DWC) is coordinating with state and local agencies to ensure that individuals injured in the April 17 explosion at the West Fertilizer Company in West, Texas have access to resources regarding benefits and workers’ compensation claim information.

Additional Resources

Insurance Company Contact Information

Company Name Catastrophe Claims Toll-Free Number Web Link to File a Claim Online
Allstate Fire & Casualty Insurance Company 1-800-255-7828 http://www.allstate.com/claims/report-claim.aspx
Allstate Texas Lloyds 1-800-255-7828 http://www.allstate.com/claims/report-claim.aspx
Farmers Insurance Exchange 1-800-435-7764 http://www.farmers.com/report_claim.html
Fire Insurance Exchange 1-800-435-7764 http://www.farmers.com/report_claim.html
Foremost Lloyds of Texas 1-800-435-7764 https://www.foremost.com/claims/
Hartford Companies 1-800-243-5860 http://www.thehartford.com/service/catastrophe-claims-operation
Hochheim Prairie 1-800-222-4736  
Liberty Mutual 1-800-225-2467 http://www.libertymutual.com/claims-insurance/report-track-claims
Metropolitan Lloyds Insurance Company of Texas 1-800-854-6011 https://www.metlife.com
National Lloyds Insurance Company 1-800-749-6419 https://www.natlloyds.com/contact_us.htm
RVOS 1-800-611-9894 http://www.rvos.com/
Safeco Insurance Company of Indiana 1-800-332-3226 http://www.safeco.com/home-insurance-claims
State Farm Lloyds 1-800-782-8332 http://www.statefarm.com/insurance/claim-center/claim-center.asp
Texas Farm Bureau Mutual Insurance Company 1-800-266-5458 https://www.txfb-ins.com/Resources/Claims/Pages/default.aspx
Texas Farm Bureau Underwriters 1-800-266-5458 https://www.txfb-ins.com/Resources/Claims/Pages/default.aspx
Texas Farmers Insurance Company 1-800-435-7764 http://www.farmers.com/report_claim.html
Travelers Lloyds of Texas Insurance Company 1-800-252-4633 https://www.travelers.com/claim/report-claim/index.aspx
USAA 1-800-531-8722 https://www.usaa.com



For more information contact:

Last updated: 06/24/2013

Contact Information and Other Helpful Links

Translation by WorldLingo

Translation by WorldLingo