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You are here: www.tdi.texas.gov . licensing . agent . navigator

Navigator Registration Information

The Agent and Adjuster Licensing Office is responsible for overseeing the registration of navigator entities and individual navigators. In accord with Senate Bill 1795, passed during the 83rd Texas Legislature, the commissioner set standards by rule ensuring that navigators are qualified to perform their duties.

Attention CONSUMERS:  If you’d like to see if the person who is helping you obtain coverage is authorized (is registered with the state of Texas and has completed training), you can get a list of all currently registered navigators. Click on the “Navigator Registration Reports” link, then click on the “Registered Navigator Individuals Report”.  This information is updated every two hours.

All navigator forms have been updated to improve the application process. The registration forms are available on our forms page at http://www.tdi.texas.gov/forms/form11navigator.html. Note that renewal forms are available for current navigator individuals, entities and designated responsible party/persons. The renewal forms are streamlined so that applicants will not need to re-submit some items. The forms must be completed using Adobe Acrobat® Reader, version 9.0 or later. If you experience difficulty opening any of these forms, please see our Forms Troubleshooting section.

An individual navigator is defined as an individual performing the activities and duties of a navigator as described by Insurance Code Chapter 4154, 42 USC §18031(i), or any regulation enacted under 42 USC §18031(i). A navigator entity is defined as an entity performing or overseeing an individual's performance of the activities and duties of a navigator as described by Insurance Code Chapter 4154, 42 USC §18031(i), or any regulation enacted under 42 USC §18031(i).

The commissioner adopted rules related to the regulation of navigators for health benefit exchanges on January 21, 2014. The adopted rules are located on TDI's website at http://www.tdi.texas.gov/rules/2013/documents/navadoptionorder2.pdf.

A Navigator Lookup is available at https://apps.tdi.state.tx.us/sfsdatalookup/StartAction.do. There are three navigator registration reports, each returning current registration information for individual navigators and navigator entities in a .CSV (comma separated values) downloadable file. The information in the reports is updated every two hours.

  • Registered Navigator Entity Report returns a list of all currently registered navigator entities.
  • Registered Navigator Individuals Report returns a list of all currently registered navigator individuals.
  • Registered Navigator Entity Report (including Registered Navigator Individuals) returns a list of all currently registered navigator entities and all currently registered navigator individuals.


Individual Navigators can verify that all Texas Continuing Education credit is current and has been posted to their Sircon CE transcript. Transcripts may be viewed at http://www.sircon.com/resource/layout.jsp?page=texasLps&type=texas.

Step-By-Step Instructions:
1. Click on "Look up education courses/credits" located in the left-hand menu options
2. Click on the "Pre-licensing Education Transcript Inquiry" link
3. Select "Texas" from drop down menu
4. Enter Navigator's Social Security Number, Last Name, and Date of Birth
5. Click "Submit"


How to Submit Registration Applications, including Required Forms

For NEW applicants, forms to use are as follows:

Individual Navigators

Navigator Entities

For RENEWING individuals or entities, streamlined forms to be used are as follows:

Individual Navigators

          Navigator Entities

Submit forms by mail or fax.

Mail applications to: Agent and Adjuster Licensing Office, MC 107-1A
Attention: Applications Program
P.O. Box 149104, Austin, TX 78714-9104 or
333 Guadalupe Street, Austin, TX 78701

Fax applications to toll-free line: (844) 381-7321

Fingerprinting Process

The Texas Department of Insurance strongly encourages applicants to utilize electronic fingerprinting through approved vendors as authorized under the rule. Electronic fingerprinting is fast and accurate, and in most cases will avoid potential delays in the processing of your submission. Fingerprint cards are not accepted by TDI. Fingerprint Requirements and Instructions are located on our website.

How to Become an Approved Course Provider

Any entity wishing to become an approved course provider must complete the Application for CE Provider Registration, (TDI Form FIN515). Submit completed form and $50 application fee as stated on the form.

Certifying Preregistration Courses

An approved course provider must complete the Application for Course Certification, (TDI Form FIN516). There is no fee associated with the preregistration course certification.

Approved Course Providers

Approved Navigator Preregistration Course Providers

The following providers are approved to offer preregistration courses:

A D BANKER & COMPANY, L.L.C.
Course Name: Texas Navigator Certification Training
Course ID: 95981
Contact Person: Laurie Coe
Phone Number: 913-451-1280 Ext: 214
Web Address: WWW.ADBANKER.COM
E-mail Address: LAURIE@ADBANKER.COM
7311 W 130TH ST STE 160
OVERLAND PARK, KANSAS  66213-2845

DIA DE LA MUJER LATINA, INC. (Course offered in Spanish)
Course Name: Navigator Pre Licensing Training - Spanish - Entrenamiento para Navegadores
Course ID: 99110
Contact Person: Venus Gines
Phone Number: 713-299-9112
Web Address: WWW.DIADELAMUJERLATINA.ORG
E-mail Address DIADELAMUJERLATINA@GMAIL.COM
10223 BROADWAY STE P437
PEARLAND, TEXAS  77584

Approved Navigator Continuing Education Providers

The following providers are approved to offer continuing education courses:

DIA DE LA MUJER LATINA, INC. (Course offered in Spanish)
Course Name: Navigator Continuing Education Training
Course ID: 102058
Contact Person: Venus Gines
Phone Number: 713-299-9112
Web Address: WWW.DIADELAMUJERLATINA.ORG
Email Address: DIADELAMUJERLATINA@GMAIL.COM
10223 BROADWAY STE P437
PEARLAND, TEXAS  77584

TEXAS LEGAL SERVICES CENTER
Course Name: Affordable Care Act Navigator Continuing Education
Course ID: 97471
Contact Person: Bruce P Bower
Phone number: 512-637-5417
Web Address: WWW.TLSC.ORG
E-mail Address: BBOWER@TLSC.ORG
815 BRAZOS ST STE 1100
AUSTIN, TEXAS  78701-2509
[TLSC only offers training to navigator entities that are registered with the department]

Forms Troubleshooting 

The navigator forms must be opened with Adobe Acrobat Reader, version 9.0 or later. A free viewer can be downloaded at http://get.adobe.com/reader/.

If an applicant encounters an error while trying to open one of the Navigator Registration forms, we recommend the following steps to resolve the issue:

1. From TDI's website, right click on the link to the form, select Save Target As

2. Save the file(s) to your PC.

3. Then open Adobe Acrobat Reader.

4. In Adobe Reader, select File, Open and browse to the form that you saved to your PC.

NOTE: The navigator registration forms are interactive/dynamic files created in Adobe LiveCycle Designer. the form changes depending on the user's input. The forms contain special types of form fields called dynamic XFA (XLM Forms Architecture) fields, and some web browsers cannot open these files. For example, Google Chrome and Mozilla Firefox have their own default PDF viewers that are not compatible with these forms.

These forms are NOT compatible with mobile devices or Mac computers. If you do not have access to a computer that uses the kind of processors made by Intel and AMD, whose operating systems will usually be running Windows (most desktops and laptops), please send an email to NavigatorRegistration@tdi.texas.gov to obtain the form.

For more information contact (512) 676-6500.



For more information contact:

Last updated: 10/09/2015

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Translation by WorldLingo


Translation by WorldLingo