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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: None currently identified.

Additional Military Crosswalk information can be accessed at:

Veterans: Go to for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current opportunity: Customer Service Representative (4 Positions)

Internal/External Posting – TDI Employees and General Public

The Customer Service Representative provides customer service to resident and non-resident agent and adjuster licensees.

This position:

  • answers incoming inquiries and analyzes/updates insurance licensing records within the agent licensing database (SIRCON-State Insurance Regulators Connection) while processing routine agent licensing filings;
  • furnishes or produces forms such as applications, appointment, and fingerprint forms, etc., and provide information with instructions and procedures for renewals and letters of certification for customers;
  • consults with insurance agents and company representatives on licensure and application status, including direction and follow-up for licensee/applicant actions;
  • provides guidance regarding licensing procedures, which could include researching rules and regulations; and
  • may assist in processing and issuing filings.


This position requires sixty college hours.  Experience and education may be substituted for one another on a year-for-year basis. 

Additionally, this position requires:

  • one year of experience in office practices and administrative procedures.

Preferences for this position include:

  • one and one half years’ of customer service experience working in a call center environment; and
  • one year experience providing technical information to consumers, insurance company representatives and agents.

This position requires demonstrated knowledge of:

  • agent licensing procedures, policies and processes;
  • insurance principles, practices, laws and statutes regarding insurance; and
  • business terminology, spelling, grammar, arithmetic, personal computers, and office practices and procedures.

This position requires demonstrated skill in:

  • Microsoft Office software applications, including Word, Excel, Access and Outlook;
  • problem solving, decision making and planning; and
  • the use of automated equipment, including relational databases and tracking systems.

This position requires the demonstrated ability to:

  • comprehend and apply rules and statutes including the Texas Insurance Code, Texas Administrative Code and related laws;
  • draft clear and concise letters;
  • apply critical thinking to evaluate, analyze and interpret information;
  • analyze correspondence and filings to extract pertinent information;
  • communicate professionally and effectively, both verbally and in writing, with all levels of employees and the general public;
  • establish and maintain effective working relationships with managers, team members, co-workers, and the public;
  • represent the agency to licensee, consumers, insurance representatives, legislators and others in a professional and courteous manner; and
  • discern matters of a confidential nature.

Position details

Opening date:06/07/2018
Functional title:Customer Service Representative (4 Positions)
Classification title:Insurance Specialist II
Status:Internal/External Posting – TDI Employees and General Public
Application deadline:Until Filled
Pay group:B14
Monthly salary: $3,000.00
Annual salary:$36,000.00
Job posting number:18-275
Division:Administrative Operations /Agent and Adjuster Licensing/Customer Service Program
Location:333 Guadalupe Street, Austin Texas 78701
Travel required:5 %


For more information, contact:

Last updated: 6/7/2018