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Texas Department of Insurance

The Texas Department of Insurance, Division of Workers’ Compensation’s Workplace Safety section is responsible for promoting safe and healthy workplaces in Texas. We work to fulfill our legislative mandate to protect workers against unsafe working conditions, and encourage correction of hazardous working conditions in Texas workplaces. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 8E000, 02.

Additional Military Crosswalk information can be accessed at:

Veterans: Go to for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current opportunity: Customer Service Representative

Internal/External Posting – TDI Employees and General Public

This position, with the Federal Data Collection program, performs complex customer service work. Collects, reviews documents for required information, contacts employers on the telephone to obtain information and codes and refines data that is collected from employers for the Bureau of Labor Statistics’ Survey of Occupational Injuries and Illnesses (SOII) as mandated by the U. S. Department of Labor. Customer Service Representative enjoys a rewarding career helping Texas employers understand and comply with the request for information regarding their occupational injuries and illnesses based on the Occupational Health and Safety Administration (OSHA) recordkeeping rules. The Customer Service Representative will receive ongoing professional development and training, work regular hours with the option for flexible schedules, and hone their occupational safety and health research skills by working with different employers in a variety of industries each day.

The Customer Service Representative:

  • answers incoming customer service calls from the toll free phone line and initiates outgoing customer service calls to employers;
  • resolves data discrepancies and assists employers with accurate and timely reporting;
  • collects, edits and verifies occupational injury and illness data collected from employers through annual surveys;
  • identifies required injury case narrative information and assigns numeric codes to data;
  • reviews, verifies, collects and mails reports to employer locations;
  • prepares routine and special correspondence and status reports;
  • maintains recordkeeping and filing systems;
  • assists with special projects; and
  • performs other duties as assigned.


Graduation from high school or equivalent. College hours in course work relevant to required experience may be substituted for experience on a year-for-year basis. 

Additionally, this position:

  • requires one and one half years’ of full-time experience using automated data systems, providing telephone customer services, collecting, reviewing, and verifying data.

Preferences for this position include:

  • bilingual language skills in English/Spanish (oral and written); and
  • one year experience with medical coding and/or medical terminology.

This position requires demonstrated knowledge of:

  • office practices and administrative procedures; and
  • math, in order to perform moderately complex calculations;
  • Microsoft Office software programs (Word, Excel, Outlook, and Access);
  • disseminating technical procedures; and
  • business or program terminology, spelling, punctuation, grammar, typing formats, and word processing techniques and procedures.

This position requires demonstrated skill in:

  • communicating effectively with clients/customers in individual and/or group settings;
  • providing customer service and professional telephone techniques;
  • prioritizing workload to meet continuous deadlines;
  • providing effective oral and written communication;
  • interpreting and conveying the requirements of laws, directives and procedures;
  • working with confidential, time sensitive information in a professional manner;
  • performing Internet research and using research tools and programs; and
  • use of personal computers for word processing, spreadsheet, and database applications.

This position requires the demonstrated ability to:

  • gather, assemble, correlate, and analyze facts;
  • make decisions based on sound judgment;
  • devise solutions to problems;
  • handle multiple tasks simultaneously and manage conflicting priorities in order to meet deadlines;
  • establish and maintain effective working relationships with external customers and employees at all levels of the agency; and
  • work harmoniously with fellow employees in an effective, results-oriented, productive team environment.

Position details

Opening date:06/07/2018
Functional title:Customer Service Representative
Classification title:Customer Service Representative III
Status:Internal/External Posting – TDI Employees and General Public
Application deadline:Until Filled
Pay group:A13
Monthly salary: $2,536.66
Annual salary:$30,439.92
Job posting number:18-271
Division:Division of Workers’ Compensation/ Workplace Safety/ Federal Data Collection
Location:7551 Metro Center Drive, Ste. 100, Austin, TX 78744
Travel required:5 %


For more information, contact:

Last updated: 6/8/2018