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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: : Military Occupational Specialty Codes are not identified at this time.

Additional Military Crosswalk information can be accessed at: http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf

 Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current opportunity: Regional Docketing Specialist

Internal/External Posting – TDI Employees and General Public

The Regional Docketing Specialist is responsible for scheduling, reviewing and evaluating claims for informal and formal proceedings in a timely and efficient manner.


This position:

  • schedules and reschedules proceedings within the mandated time frames based on assigned rotations;
  • assists in coordinating, assembling and preparing hearing records and other correspondence such as  orders, formal requests, motions and subpoenas;
  • enters and verifies claim information in systems ;
  • processes documents in a paperless environment and generates claims and proceedings correspondence to eligible parties;
  • provides efficient customer service to all customers related to informal and formal dispute resolution, orders, formal requests, motions and subpoenas;
  • researches and reviews claims to answer questions from internal and external system participants’ in person or telephonically, and documents customer contacts in the division’s internal computer system;
  • monitors the compliance of systematic rotations; and
  • performs other duties as assigned.

Qualifications

Thirty college hours.  Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. 


Additionally, this position:

  • requires one year experience in office practices and administrative procedures.

Preferences for this position include:

  • experience in disability determination, workers’ compensation claims processing, health care or social work environment, paralegal and/or dispute resolution; and
  • bilingual in English and Spanish language skills (oral).

This position requires demonstrated knowledge of:

  • office practices and administrative procedures;
  • word processing and data/key entry; and
  • spelling, punctuation and grammar.

This position requires demonstrated skill in:

  • problem solving, decision making, and planning;
  • using Microsoft Office software applications, including Word and Outlook;
  • using personal computers sufficient to enter and extract data from related systems and programs;
  • the use of automated equipment; and
  • customer service.

This position requires the demonstrated ability to:

  • apply critical thinking to implement administrative procedures, interpret rules, regulations, policies and procedures;
  • work effectively in a professional team environment;
  • communicate professionally and effectively, both verbally and in writing, with the general public, co-workers and management; and
  • meet established deadlines.

Position details

Opening date:04/02/2018
Functional title:Regional Docketing Specialist
Classification title:Claims Examiner I
Status:Internal/External Posting – TDI Employees and General Public
Application deadline:Until Filled
Pay group:B14
Monthly salary: $2,595.33
Annual salary:$31,143.96
Job posting number:18-196
Division:Division of Workers’ Compensation/Hearings - Dispute Processing/Houston West Field Office
Location:350 North Sam Houston Parkway East, Suite 110, Houston, TX 77060
Travel required:5 %

 

For more information, contact:

Last updated: 4/2/2018