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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: OS, 641X, 205, OS, O40, OSS, 0111, 86MO, 01, 16

Additional Military Crosswalk information can be accessed at:


Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current Opportunity: Records Process Specialist

Internal/External TDI Employees and General Public

The Records Process Specialist performs highly complex (senior-level) consultative services and technical assistance work in support of the Records Management and Support program area. The position is responsible for analyzing current business processes and procedures and recommending solutions, participating in technical discussions relating to program area automation needs, participating on agency teams relating to electronic records management policies and systems, assisting in the development of staff training programs, performance metrics and quality assurance processes and assisting in the security administration process for administering access rights to the Division of Workers’ Compensation systems.

This position:

  • analyzes, develops and implements business processes, procedures and staff training;
  • assists management with producing reports for employee performance and quality, and records management production and performance measures;
  • conducts studies of employee or organizational efficiency and productivity, identifies areas for improvement;
  • analyzes electronic file movement and document imaging system capabilities, workflow processes, and scheduling to resolve operational problems;
  • provides staff with assistance to solve records processing, electronic file movement and document imaging problems;
  • consults with public and private agencies to resolve problems, identify needs, and discuss electronic file movement processes;
  • prepares administrative reports and studies and performs specialized research projects; and
  • assists with special projects and performs other duties as assigned.


Graduation from an accredited four-year college or university with a degree in business, records management or other related field.  Education and experience relevant to position may be substituted for one another on a year-for-year basis.

Additionally, this position:

  • requires five years related experience in electronic records management, business or process analysis, information security or privacy; and
  • prefers three years related experience in quality assurance or auditing for compliance with applicable rules and risk management.

This position requires demonstrated knowledge of:

  • The Public Information Act and the State of Texas Records Retention Schedule;
  • information governance concepts/practices;
  • business process analysis;
  • information security and privacy practices;
  • project management principles and practices;
  • records management life cycles; and
  • quality assurance metrics and procedures.

This position requires demonstrated skill in:

  • planning, problem solving, and decision making;
  • performing detailed numerical work, and to make arithmetical computations;
  • effective communication (oral and written) to convey complex information to a variety of audiences;
  • report writing and documentation with a strong attention to detail;
  • the use of Microsoft Office tools such as Outlook, Word, Access, PowerPoint and Visio; and
  • technical details related to electronic records management.

This position requires the demonstrated ability to:

  • analyze and evaluate information in order to develop creative and workable solutions to complex problems and issues;
  • create reports, processes, policies, procedures, standards, and manuals;
  • interface and communicate effectively with high-level management and project stakeholders, including public and private agencies;
  • apply critical thinking to evaluate, interpret, translate and communicate complex technical information, policies and procedures;
  • monitor performance to determine training needs; act as a catalyst for change and improvement in performance and quality;
  • work independently and in team settings; and
  • manage multiple tasks and priorities in order to meet deadlines.

Position Details

Opening Date:01/30/2018
Functional Title:Records Process Specialist
Classification Title:Program Specialist V
Status:Internal/External TDI Employees and General Public
Application Deadline:Until Filled
Pay Group:B21
Monthly Salary: $5,300.00
Annual Salary:$63,600.00
Job Posting Number:18-142
Division:Division of Workers’ Compensation/Records Management Operations
Location:7551 Metro Center Dr., Suite 100, Austin, TX 78744
Travel Required:5 %


For more information, contact:

Last updated: 01/31/2018

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