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You are here: Home . jobs . postings . job18078

Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to the following: Military Occupational Specialty codes are not available at this time.

Additional Military Crosswalk information can be accessed at:


Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current Opportunity: Insurance Specialist

Internal/External for TDI employees and the General Public

The Insurance Specialist is responsible for handling written inquiries and processing Property and Casualty consumer complaint files received by the Complaints Resolution-PAC Office of Consumer Protection.

This position:

  • analyzes consumer complaints dealing with Property and Casualty insurance coverage to ensure compliance with state statutes;
  • provides technical information to consumers, insurance company representatives and agents; and
  • provides disaster duty coverage in the field.


Sixty college hours.  Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additionally, this position requires:

One and a half year of experience in technical insurance or in a field relative to assignment.

This position requires demonstrated knowledge of:

  • Property and Casualty lines of insurance; and
  • rules and statutes pertaining to Property and Casualty lines of insurance.

This position requires demonstrated skill in:

  • problem solving, decision making; and planning; and
  • the use of personal computers including experience with Microsoft Word, Excel and Outlook software applications.

This position requires the demonstrated ability to:

  • apply critical thinking to evaluate, analyze, and interpret information;
  • interpret rules, regulations, filing requirements, policies, and procedures;
  • comprehend state and federal health insurance statutes and rules;
  • compose technical correspondence to consumers, insurance company representatives, agents and others;
  • communicate professionally and effectively, both verbally and in writing, with all levels of employees, industry representatives, governmental officials, and the general public;
  • work independently and as a team player;
  • exercise good judgment and discretion;
  • discern matters of a confidential nature; and
  • be flexible and able to handle multiple tasks.

Position Details

Opening Date:11/14/2017
Functional Title:Insurance Specialist
Classification Title:Insurance Specialist III
Status:Internal/External for TDI employees and the General Public
Application Deadline:Until Filled
Pay Group:B16
Monthly Salary: $3,371.21
Annual Salary:$40,454.52
Job Posting Number:18-078
Division:Compliance Division/Consumer Protection/Complaints Resolution-PAC
Location:333 Guadalupe Street, Austin, TX 78701
Travel Required:5 %


For more information, contact:

Last updated: 11/22/2017

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