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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to the following: 42A, 0100, 0111, 3A1X1, 3A.

Additional Military Crosswalk information can be accessed at:

http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf

Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current Opportunity: Claims Administrative Support

Internal/External - TDI Employees and General Public

This position is responsible for information services provided to injured workers, employers and other participants in the workers’ compensation process.


This position:

  • answers walk-in and telephone customer’s questions;
  • provides preliminary information and general assistance in claims activities;
  • provides brochures and forms;
  • uses the agency’s internal computer system to verify and update claim information;
  • reviews and logs receipt of forms;
  • documents all customer contacts;
  • explains or provides information about rights, responsibilities and services and makes appropriate social service referrals to other agencies for injured workers;
  • referrers unresolved disputes after 24 hours to the appropriate parties;
  • assists with special projects; and
  • performs other duties as assigned.

Qualifications

Graduation from high school or equivalent.  College hours in course work relevant to required experience may be substituted for experience on a year-for-year basis.


Additionally, this position:

  • requires eighteen months full-time experience in office practices and administrative procedures.

Preferences for this position include:

  • college-level course work in business administration or other field related to the assignment; and
  • bilingual in English and Spanish language skills.

This position requires demonstrated knowledge of:

  • office practices and administrative procedures;
  • inventory and requisitioning supplies; and
  • word processing/data entry.

This position requires demonstrated skill in:

  • use of automated equipment;
  • use of personal computer software such as Microsoft Word and Microsoft Excel;
  • use of Oracle database;
  • use of correct grammar, punctuation and spelling; and
  • customer service.

This position requires the demonstrated ability to:

  • exercise judgment and discretion in applying and interpreting departmental policies and procedures;
  • analyze documents, reports and correspondence;
  • make mathematical calculations;
  • enter and extract data from related tracking systems;
  • compose correspondence;
  • meet established deadlines;
  • communicate effectively with general public, co-workers and management, both verbally and in writing; and
  • establish and maintain effective working relationships with a variety of individuals and groups.

Skills tests will be administered during interview.

Position Details

Opening Date:11/14/2017
Functional Title:Claims Administrative Support
Classification Title:Administrative Assistant III
Status:Internal/External - TDI Employees and General Public
Application Deadline:Until Filled
Pay Group:A13
Monthly Salary: $2453.25
Annual Salary:$29,439.00
Job Posting Number:18-076
Division:Division of Workers’ Compensation Claims & Customer Services/Houston East Field Office
Location:5425 Polk Street, Suite 130, Houston, TX 77023-1454
Travel Required:5 %

 

For more information, contact:

Last updated: 11/15/2017

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