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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to the following: 17C, 255A, CT, 181X, 275, 26, 0631, 0605.

Additional Military Crosswalk information can be accessed at:

http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current Opportunity: Help Desk Support Analyst

Amended (10-19-17) Internal/External Posting – TDI Employees and General Public

The Help Desk Support Analyst performs computer systems analysis work that involves day-to-day support of business users including coordination with voice and data network experts, software development, and ITS Desktop, Backline Support, and ITS Operations staff.


This position:

  • provides timely first line technical phone support for all computer related agency activities while entering and processing incidents in the Help Desk incident tracking system;
  • remotely troubleshoots desktop issues and maintains software;
  • installs, tests and maintains network related hardware and software;
  • performs desktop’s software installation, policy development, training, monitoring, analysis of existing software and the evaluation of potential desktop and network enhancements;
  • maintains software, analyzing users support statistics, preparing reports, and recommends appropriate measures;
  • performs LAN and WAN administration and assists in the monitoring of infrastructure environments;
  • contributes to the analysis and recommendations concerning existing information technology and the development of new procedures, standards, tools, and techniques;
  • provides technical assistance and support for the troubleshooting of telecommunications related applications;
  • may be required to work overtime, holidays and weekends; and
  • performs other duties as assigned.

Qualifications

Graduation from an accredited four-year college or university with a degree in computer science, or in a field related to position.  Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. 


Additionally, this position requires:

  • one year experience in an IT Help Desk/Desktop support role.

Preferences for this position include:

  • experience in a computer-related customer support position;
  • two years' experience in Help Desk call center support in a Microsoft Windows/Active Directory environment, with at least one year of experience with Windows version 7 or greater; and
  • experience supporting an enterprise e-mail system.

This position requires demonstrated knowledge of:

  • configuring and supporting Microsoft Office Professional and all subcomponents;
  • supporting Windows version 7 or greater and Windows Active directory;
  • troubleshooting network connected and wireless devices (computers, printers, scanners, phones, etc.); and
  • best practices, tools, and techniques for support of remote users.

This position requires demonstrated skill in:

  • providing Help Desk phone support in the use of personal computers including desktop application software and the client side of enterprise client/server software;
  • supporting web based applications in an Internet Explorer environment; and
  • supporting corporate e-mail.

This position requires the demonstrated ability to:

  • use a Help Desk management system;
  • clearly communicate both verbally and in writing;
  • interpret technical information;
  • research and document problem solutions;
  • analyze and solve work problems;
  • work effectively in a professional team environment;
  • work under moderate supervision with minimal latitude for the use of initiative and independent judgment; and
  • establish and maintain harmonious working relationships with co-workers, agency staff and external contacts and the public.

 

Applicants completing the oral interview process will be subject to an extensive background investigation that may include fingerprint queries, which requires a fee that is to be paid by the applicant.

Position Details

Opening Date:10/11/2017
Functional Title:Help Desk Support Analyst
Classification Title:Network Specialist II
Status:Amended (10-19-17) Internal/External Posting – TDI Employees and General Public
Application Deadline:Until Filled
Pay Group:B18
Monthly Salary: $3,449.81
Annual Salary:$41,397.72
Job Posting Number:18-039
Division:Administrative Operations/Information Technology Services
Location:333 Guadalupe Street, Austin, TX 78701
Travel Required:5 %

 

For more information, contact:

Last updated: 10/19/2017

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