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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to the following: 25B, 53A, IT, 742X, 275, 030, 8848, 3D0X2.

Additional Military Crosswalk information can be accessed at:

http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

Current Opportunity: Customer Consultant

Internal/External Posting – TDI Employees and General Public

The Customer Consultant performs complex (journey-level) computer systems analysis work related to the support of technical requirements and workflows for business units across the agency.


This position:

  • ensures customer service levels through quick response and thorough analysis of customer requests and incident reports, including researching technical and system problems;
  • analyzes and tests new or existing procedures, information systems, or utility programs for efficiency and effectiveness;
  • determines operational, technical, and support requirements for the location, installation, operation, and maintenance of office equipment and computer and data systems;
  • provides technical assistance and support for troubleshooting applications and hardware problems;
  • assists with defining the goals of the system and devises flow charts and diagrams describing logical operational steps of the programs or customer processes;
  • may evaluate and recommend action on testing and certification of software and hardware upgrades;
  • may train others; and
  • performs related work as assigned.

Qualifications

Graduation from an accredited four-year college or university with a degree in computer science, management information systems, business administration or related field. Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. 


Additionally, this position requires:

  • two years’ experience in technical customer support, systems analysis and business concepts, practices and procedures;
  • a valid Texas driver’s license; and
  • minimum automobile liability insurance.

Preferences for this position include:

  • five years experience in direct technical support of business users, both local and remote;
  • experience working with project management teams and concepts; and
  • experience in a state, local or federal government environment.

This position requires demonstrated knowledge of:

  • the limitations and capabilities of computer systems;
  • the techniques used in the design of non-automated systems;
  • information technology end-user equipment;
  • applicable programming languages;
  • information security standards and practices;
  • computer network topology and design;
  • Microsoft Office Professional and all subcomponents; and
  • Help Desk incident tracking systems and workflows.

This position requires demonstrated skill in:

  • problem solving, decision making, and planning;
  • coordinating and solving problems; in scheduling, testing, installing, and implementing programs; and in troubleshooting computer systems; and
  • interpreting and communicating effectively on complex technical concepts, both verbally and in writing related to production of technical and business-oriented documentation.

This position requires the demonstrated ability to:

  • satisfy the conditions required to maintain fully-qualified driving status;
  • apply critical thinking to analyze and interpret information;
  • write and revise standards and procedures;
  • communicate effectively with all staff and all levels of employees;
  • manage multiple initiatives, projects, priorities and deadlines while maintaining a consistent standard of quality;
  • train staff in the use and maintenance of complex systems in a clear and concise manner; and
  • understand and follow complex instructions.

Applicants completing the oral interview process will be subject to an extensive background investigation that may include fingerprint queries, which requires a fee that is to be paid by the applicant.

EMPLOYMENT WILL BEGIN ON OR AFTER SEPTEMBER 1, 2017

 

Position Details

Opening Date:08/07/2017
Functional Title:Customer Consultant
Classification Title:Systems Analyst III
Status:Internal/External Posting – TDI Employees and General Public
Application Deadline:Until Filled
Pay Group:B20
Monthly Salary: $3,765.00 - $4,057.70
Annual Salary:$45,180.00 - $48,692.40
Job Posting Number:17-225
Division:Administrative Operations/Information Technology Services
Location:333 Guadalupe Street, Austin, TX 78701
Travel Required:5 %

 

For more information, contact:

Last updated: 08/11/2017

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