• Increase Text Icon
  • Decrease Text Icon
  • Email Icon
  • Print this page
You are here: www.tdi.texas.gov . jobs . postings . job17177

Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to the following: Military Occupational Specialty codes are not available at this time.

Additional Military Crosswalk information can be accessed at:


Current Opportunity: Insurance Specialist V (2 Positions)

Amended (7/10/17)-Internal/External Posting – TDI Employees and General Public

The Insurance Specialist is responsible for auditing Life, Accident, and Health (LAH) consumer complaints and inquiries completed by complaints specialists in Consumer Protection’s Complaints Resolution-LAH Office. Assignments involve complex life, accident and health insurance coverage. Work involves analyzing files to assure that all possible violations of the Texas Insurance Code and/or Texas Administrative Code are addressed, complaint processing procedures are consistently followed, and all performance measure requirements are completed appropriately.

This position:

  • audits LAH complaints completed by complaints specialists;
  • reviews, analyzes, and resolves complex LAH complaints and respond to inquiries;
  • mentor staff regarding complex LAH complaints; and
  • performs other duties as assigned


Graduation from an accredited four-year college or university with a degree in insurance, finance, math, business administration, accounting, or in a field relative to assignment. Education and experience relevant to the position requirements may be substituted for one another on a year-for-year basis.

Additionally, this position requires:

  • five years of experience in technical insurance or in a field relative to assignment such as Accredited Customer Service Representative (ACSR), insurance regulation, Chartered Property Casualty Underwriter (CPCU), Fellow, Life Management Institute (FLMI), or Chartered Life Underwriter (CLU).

This position requires demonstrated knowledge of:

  • extensive knowledge of rules and statutes pertaining to life, accident and health lines of insurance; and
  • use of personal computers and software including Microsoft word, excel and outlook.

This position requires demonstrated skill in:

  • problem solving, decision making, and planning;
  • researching, writing, and editing technical insurance correspondence; and
  • problem-solving and troubleshooting.

This position requires the demonstrated ability to:

  • audit consumer complaints regarding all aspects of life, accident, and health insurance coverages;
  • process consumer complaints regarding all aspects of life, accident and health insurance coverages;
  • compose technical correspondence to consumers, insurance company representative, agents, and others;
  • provide technical information in person and by telephone to staff members, consumers, insurance company representatives, agents, and elected officials;
  • apply critical thinking to analyze and solve work problems;
  • manage multiple tasks and priorities;
  • work independently and as member of a team; and
  • meet daily deadlines.



Position Details

Opening Date:07/06/2017
Functional Title:Insurance Specialist V (2 Positions)
Classification Title:Insurance Specialist V
Status:Amended (7/10/17)-Internal/External Posting – TDI Employees and General Public
Application Deadline:Until Filled
Pay Group:B20
Monthly Salary: $4,025.00 to 4,500.00
Annual Salary:$48,300.00 to 54,000.00
Job Posting Number:17-177
Division:Compliance Division/Consumer Protection/Complaints Resolution-LAH
Location:333 Guadalupe Street, Austin, TX. 78701
Travel Required:0 %


For more information, contact:

Last updated: 07/10/2017

Contact Information and Other Helpful Links