2007 Homeowners Complaint Index
Please note that when a carrier has a small number of policies in force, the complaint ratio will be large. For example, if a company has a few hundred policies in force, then one complaint may result in a complaint ratio of more than 100. A company may have a small number of policies because it is new to the market, leaving the market, or writes only a specialized segment of the market such as high-risk policies.
How each company´s consumer complaints compare to the average, with an index of 1.00 as average. Below 1.00 means fewer complaints than average and above 1.00 means more complaints than average.
| Company Name | Total Number of Justified Complaints for 2007 | Total Number of Homeowners Policies for 2007 | Complaint Index |
|---|---|---|---|
| AIG ADVANTAGE INSURANCE COMPANY | 1 | 3,636 | 3.68 |
| ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY | 0 | 10 | 0.00 |
| ALLSTATE COUNTY MUTUAL INSURANCE COMPANY | 1 | 15,846 | 0.85 |
| ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY | 2 | 79,776 | 0.34 |
| ALLSTATE INSURANCE COMPANY | 4 | 89,824 | 0.60 |
| ALLSTATE TEXAS LLOYD'S | 102 | 665,982 | 2.05 |
| AMERICA FIRST INSURANCE COMPANY | 0 | 9,011 | 0.00 |
| AMERICA FIRST LLOYD'S INSURANCE COMPANY | 0 | 3,058 | 0.00 |
| AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA | 0 | 26,562 | 0.00 |
| AMERICAN ECONOMY INSURANCE COMPANY | 0 | 154 | 0.00 |
| AMERICAN FIRE AND CASUALTY COMPANY | 0 | 18 | 0.00 |
| AMERICAN MERCURY LLOYD'S INSURANCE COMPANY | 0 | 1,315 | 0.00 |
| AMERICAN MODERN HOME INSURANCE COMPANY | 0 | 13,036 | 0.00 |
| AMERICAN MODERN LLOYD'S INSURANCE COMPANY | 1 | 11,683 | 1.15 |
| AMERICAN NATIONAL LLOYDS INSURANCE COMPANY | 3 | 25,493 | 1.58 |
| AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY | 0 | 220 | 0.00 |
| AMERICAN RELIABLE INSURANCE COMPANY | 0 | 867 | 0.00 |
| AMERICAN SECURITY INSURANCE COMPANY | 3 | 1,617 | 24.85 |
| AMERICAN STANDARD LLOYD'S INSURANCE COMPANY | 0 | 7,846 | 0.00 |
| AMERICAN STATES INSURANCE COMPANY | 0 | 1,290 | 0.00 |
| AMERICAN STATES INSURANCE COMPANY OF TEXAS | 0 | 248 | 0.00 |
| AMERICAN STATES LLOYDS INSURANCE COMPANY | 0 | 684 | 0.00 |
| AMERICAN SUMMIT INSURANCE COMPANY | 0 | 494 | 0.00 |
| AMICA LLOYD'S OF TEXAS | 1 | 32,237 | 0.42 |
| APEX LLOYDS INSURANCE COMPANY | 0 | 128 | 0.00 |
| ARMED FORCES INSURANCE EXCHANGE | 1 | 4,808 | 2.79 |
| ASI LLOYDS | 5 | 71,831 | 0.93 |
| AUSTIN INDEMNITY LLOYDS INSURANCE COMPANY | 2 | 5,772 | 4.64 |
| AUTO CLUB INDEMNITY COMPANY | 2 | 28,141 | 0.95 |
| BALBOA INSURANCE COMPANY | 2 | 33,422 | 0.80 |
| BEACON LLOYDS INSURANCE COMPANY | 0 | 16,139 | 0.00 |
| BITUMINOUS CASUALTY CORPORATION | 0 | 96 | 0.00 |
| CAPITOL COUNTY MUTUAL FIRE INSURANCE COMPANY | 18 | 127,784 | 1.89 |
| CENTRAL MUTUAL INSURANCE COMPANY | 1 | 17,494 | 0.77 |
| CHUBB LLOYDS INSURANCE COMPANY OF TEXAS | 2 | 23,406 | 1.14 |
| CHURCH MUTUAL INSURANCE COMPANY | 0 | 666 | 0.00 |
| COLONIAL LLOYDS | 8 | 33,170 | 3.23 |
| COLUMBIA LLOYDS INSURANCE COMPANY | 2 | 36,286 | 0.74 |
| CONSOLIDATED LLOYDS | 0 | 141 | 0.00 |
| CRUM & FORSTER INDEMNITY COMPANY | 0 | 4 | 0.00 |
| CYPRESS TEXAS LLOYDS | 6 | 58,316 | 1.38 |
| DALLAS NATIONAL INSURANCE COMPANY, A TEXAS STOCK INSURANCE COMPANY | 0 | 11,140 | 0.00 |
| DELTA LLOYDS INSURANCE COMPANY OF HOUSTON, TEXAS | 3 | 29,637 | 1.36 |
| ELECTRIC INSURANCE COMPANY | 0 | 175 | 0.00 |
| ELECTRIC LLOYD'S OF TEXAS | 0 | 339 | 0.00 |
| ENCOMPASS HOME AND AUTO INSURANCE COMPANY | 1 | 11,839 | 1.13 |
| ENCOMPASS INDEMNITY COMPANY | 0 | 5,856 | 0.00 |
| FARMERS INSURANCE EXCHANGE | 24 | 198,662 | 1.62 |
| FEDERAL INSURANCE COMPANY | 0 | 39 | 0.00 |
| FIDELITY AND DEPOSIT COMPANY OF MARYLAND | 0 | 2 | 0.00 |
| FIDELITY NATIONAL INDEMNITY INSURANCE COMPANY | 1 | 19,046 | 0.70 |
| FIDELITY NATIONAL PROPERTY AND CASUALTY INSURANCE COMPANY | 0 | 922 | 0.00 |
| FINANCIAL CASUALTY & SURETY, INC. | 0 | 14,069 | 0.00 |
| FIRE INSURANCE EXCHANGE | 20 | 259,653 | 1.03 |
| FIRST AMERICAN PROPERTY & CASUALTY INSURANCE COMPANY | 0 | 1,440 | 0.00 |
| FIRST NATIONAL INSURANCE COMPANY OF AMERICA | 0 | 1,716 | 0.00 |
| FOREMOST LLOYDS OF TEXAS | 14 | 107,126 | 1.75 |
| GENERAL INSURANCE COMPANY OF AMERICA | 0 | 114 | 0.00 |
| GEOVERA INSURANCE COMPANY | 0 | 8,282 | 0.00 |
| GERMANIA FARM MUTUAL INSURANCE ASSOCIATION | 4 | 193,454 | 0.28 |
| GERMANIA INSURANCE COMPANY | 1 | 3,496 | 3.83 |
| GREAT AMERICAN ALLIANCE INSURANCE COMPANY | 0 | 37 | 0.00 |
| GREAT AMERICAN ASSURANCE COMPANY | 0 | 552 | 0.00 |
| GREAT AMERICAN INSURANCE COMPANY | 0 | 37 | 0.00 |
| GREAT AMERICAN INSURANCE COMPANY OF NEW YORK | 0 | 331 | 0.00 |
| HARTFORD INSURANCE COMPANY OF THE MIDWEST | 1 | 35 | 382.71 |
| HARTFORD LLOYD'S INSURANCE COMPANY | 1 | 26,318 | 0.51 |
| HOCHHEIM PRAIRIE FARM MUTUAL INSURANCE ASSOCIATION | 6 | 120,151 | 0.67 |
| HOMEOWNERS OF AMERICA INSURANCE COMPANY | 0 | 11,544 | 0.00 |
| HOMEWISE PREFERRED INSURANCE COMPANY | 0 | 196 | 0.00 |
| HORACE MANN LLOYDS | 1 | 10,865 | 1.23 |
| HOUSTON GENERAL INSURANCE EXCHANGE | 0 | 1,192 | 0.00 |
| IDS PROPERTY CASUALTY INSURANCE COMPANY | 0 | 2,197 | 0.00 |
| IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY | 0 | 6,094 | 0.00 |
| INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB | 6 | 11,356 | 7.08 |
| LIBERTY LLOYDS OF TEXAS INSURANCE COMPANY | 5 | 54,100 | 1.24 |
| LIBERTY MUTUAL FIRE INSURANCE COMPANY | 0 | 27,702 | 0.00 |
| LINCOLN GENERAL INSURANCE COMPANY | 2 | 18,702 | 1.43 |
| LOYA INSURANCE COMPANY | 2 | 9,928 | 2.70 |
| LUMBERMEN'S UNDERWRITERS | 0 | 11 | 0.00 |
| MERITPLAN INSURANCE COMPANY | 0 | 7,892 | 0.00 |
| METROPOLITAN LLOYDS INSURANCE COMPANY OF TEXAS | 3 | 25,378 | 1.58 |
| MID-CENTURY INSURANCE COMPANY | 0 | 1,495 | 0.00 |
| NATIONAL LLOYDS INSURANCE COMPANY | 8 | 268,071 | 0.40 |
| NATIONAL SPECIALTY INSURANCE COMPANY | 4 | 37,951 | 1.41 |
| NATIONWIDE LLOYDS | 11 | 77,104 | 1.91 |
| NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY | 10 | 88,028 | 1.52 |
| NEW CENTURY LLOYDS | 0 | 515 | 0.00 |
| NEWPORT E&S INSURANCE COMPANY | 0 | 813 | 0.00 |
| NORTH RIVER INSURANCE COMPANY, THE | 0 | 220 | 0.00 |
| PACIFIC SPECIALTY INSURANCE COMPANY | 0 | 7,430 | 0.00 |
| PRIORITY ONE INSURANCE COMPANY | 0 | 6,541 | 0.00 |
| PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD | 3 | 23,567 | 1.71 |
| R.V.O.S. FARM MUTUAL INSURANCE COMPANY | 0 | 77,833 | 0.00 |
| REPUBLIC LLOYDS | 2 | 91,764 | 0.29 |
| SAFECO INSURANCE COMPANY OF INDIANA | 0 | 43,492 | 0.00 |
| SAFECO LLOYDS INSURANCE COMPANY | 3 | 45,596 | 0.88 |
| SENTINEL INSURANCE COMPANY, LTD. | 2 | 28,673 | 0.93 |
| SENTRY INSURANCE A MUTUAL COMPANY | 0 | 583 | 0.00 |
| SLAVONIC INSURANCE COMPANY OF TEXAS | 0 | 1,081 | 0.00 |
| SLAVONIC MUTUAL FIRE INSURANCE ASSOCIATION | 0 | 4,322 | 0.00 |
| SOUTHERN COUNTY MUTUAL INSURANCE COMPANY | 2 | 9 | 2,976.64 |
| SOUTHERN INSURANCE COMPANY | 1 | 24,309 | 0.55 |
| SOUTHERN VANGUARD INSURANCE COMPANY | 0 | 43,234 | 0.00 |
| SOUTHLAND LLOYD'S INSURANCE COMPANY | 0 | 2,676 | 0.00 |
| STATE FARM GENERAL INSURANCE COMPANY | 0 | 15,083 | 0.00 |
| STATE FARM LLOYDS | 59 | 1,159,240 | 0.68 |
| STATE NATIONAL INSURANCE COMPANY, INC. | 0 | 6,979 | 0.00 |
| STONINGTON LLOYDS INSURANCE COMPANY | 0 | 2,886 | 0.00 |
| TEXAS FAIR PLAN ASSOCIATION | 12 | 92,158 | 1.74 |
| TEXAS FARM BUREAU MUTUAL INSURANCE COMPANY | 5 | 10,050 | 6.66 |
| TEXAS FARM BUREAU UNDERWRITERS | 5 | 163,472 | 0.41 |
| TEXAS FARMERS INSURANCE COMPANY | 4 | 244,234 | 0.22 |
| TEXAS HERITAGE INSURANCE COMPANY | 0 | 17,422 | 0.00 |
| TOKIO MARINE & NICHIDO FIRE INSURANCE CO., LTD. | 0 | 288 | 0.00 |
| TRAVELERS LLOYDS OF TEXAS INSURANCE COMPANY | 38 | 258,763 | 1.97 |
| TRAVELERS PERSONAL SECURITY INSURANCE COMPANY | 0 | 2,095 | 0.00 |
| TRINITY UNIVERSAL INSURANCE COMPANY | 2 | 24,375 | 1.10 |
| TRUCK INSURANCE EXCHANGE | 0 | 10,549 | 0.00 |
| TWIN CITY FIRE INSURANCE COMPANY | 0 | 2 | 0.00 |
| U S LLOYDS INSURANCE COMPANY | 3 | 11,430 | 3.52 |
| UNITED FIRE LLOYDS | 1 | 2,139 | 6.26 |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 0 | 229,465 | 0.00 |
| UNITED STATES FIRE INSURANCE COMPANY | 0 | 1,355 | 0.00 |
| UNITRIN AUTO AND HOME INSURANCE COMPANY | 0 | 8 | 0.00 |
| UNITRIN PREFERRED INSURANCE COMPANY | 1 | 4,707 | 2.85 |
| USAA TEXAS LLOYD'S COMPANY | 5 | 185,799 | 0.36 |
| WELLINGTON INSURANCE COMPANY | 5 | 32,874 | 2.04 |
| WESTERN MUTUAL INSURANCE COMPANY | 0 | 99 | 0.00 |
| TOTAL | 448 | 6,000,915 | 1.00 |
For more information contact:
Last updated: 04/28/2010
