TDI's Key Telephone Listing
(As of 03/01/2012)
Agency Contacts
| Agency Telephone Number |
Mailing Address |
Delivery Address |
(512) 463-6169 or
1-800-578-4677 |
P. O. Box 149104
Austin, TX 78714-9104 |
333 Guadalupe
Austin, TX 78701 |
Major Agency Contacts
| Special TDI Numbers |
Telephone Number |
FAX Number |
| Texas Department of Insurance Jobline |
1-800-952-7099 |
512-305-7581 |
| Report Fraud |
1-800-252-3439 |
512-490-1001 |
Consumer Information Toll-Free Line
or Local Austin Number |
1-800-252-3439
512-804-5140 |
512-475-1771 |
Texas Consumer Health Assistance Program (CHAP) Toll-Free Line
or Local Austin Number |
1-855-839-3439
512-804-5170 |
512-305-7463 |
| Agents Licensing |
512-322-3503 |
512-490-1029 |
| Request for Windstorm Inspections |
1-800-248-6032
|
| Rate Guide Information |
1-800-599-SHOP(7467)
|
| Texas Health Insurance Pool |
1-888-398-3927
|
| Children's Health Insurance Program (CHIP) |
1-800-647-6558 |
Commissioner's Office | Administrative Operations | Compliance | Financial Regulation | General Counsel | Internal Audit | Public Affairs | Regulatory Policy | State Fire Marshal's Office | Division of Workers' Compensation
Commissioner's Office
Commissioner's Office
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Eleanor |
Kitzman |
Commissioner of Insurance |
512-463-6464 |
512-475-2005 |
113-1C |
H1-13 th |
| Laverne |
Chase |
Commissioner's Office, Executive Assistant |
512-463-6468 |
512-475-2005 |
113-1C |
H1-13 th |
| Sylvia |
Myler |
Commissioner’s Office, Ombudsman |
512-475-1776 |
512-475-2025 |
113-1C |
H1-13 th |
Administrative Operations
Administrative Operations
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Karen A. |
Phillips |
Chief of Staff |
512-305-7249 |
512-475-2005 |
113-1C |
H1-13th |
| Regina |
Durden |
Agency Project Manager |
512-475-1782 |
512-463-6159 |
108-1B |
H1-920 |
| Jacque |
Canady |
Chief Financial Officer (CFO) |
512-463-6605 |
512-463-6203 |
108-4A |
H1-840G |
| Patty |
David |
Human Resources Director / ADA Coordinator |
512-463-6165 |
512-305-7192 |
112-HR |
H1-1271 |
| Amy |
Lugo |
Information Technology Services Director |
512-305-7397 |
512-490-1000 |
102-ITS |
H1-203 |
| |
|
Procurement and General Services (PGS) Director |
512-475-1763 |
512-322-2272 |
108-1A |
H1-840J |
Compliance Division
Compliance Division
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Audrey |
Selden |
Deputy Commissioner |
512-322-4309 |
512-305-7463 |
111-1A |
H1-1110C |
| Norma |
Constancio |
Assistant to Deputy Commissioner |
512-322-4309 |
512-305-7463 |
111-1A |
H1-1100 |
| Melissa |
Hield |
Consumer Protection, Associate Commissioner |
512-322-4349 |
512-305-7463 |
111-1A |
H1-1110D |
| Valerie |
Brown |
Consumer Protection, Complaints Resolution Director |
512-463-6503 |
512-475-1771 |
111-1A |
H1-1160G |
| Jack |
Evins |
Consumer Protection, Advertising Director |
512-475-1949 |
512-305-8192 |
111-2A |
H1-1160E |
| John |
Robinson |
Consumer Protection, Consumer Information Line Director (1-800-252-3439) |
512-804-5140 |
512-475-1771 |
111-1A |
H1-1150C |
| Aelia |
Khan |
Consumer Protection, Texas Consumer Health Assistance Program Director (1-855-839-2427) |
512-804-5172 |
512-305-7463 |
111-1A |
H1-440A |
| Richard |
Lee |
Consumer Protection, Public Education Director |
512-463-6534 |
512-305-7463 |
111-1A |
H1-1120B |
| Falecia |
Rivers |
Consumer Protection, Speaker’s Bureau |
512-305-7196 |
512-305-7463 |
111-1A |
HI-1150 |
| Christopher |
Davis |
Insurance Fraud, Associate Commissioner |
512-463-6492 |
512-490-1001 |
109-3A |
H1-960D |
| Irene |
Ruedas-Silvas |
Insurance Fraud, Assistant to Associate Commissioner |
512-463-6492 |
512-490-1001 |
109-3A |
H1-960C1 |
| |
|
Fraud, Business Manager |
512-305-7212 |
512-490-1001 |
109-3A |
H1-960C |
| Margaret |
Jonon |
Fraud Counsel |
512-305-8148 |
512-490-1001 |
109-3A |
H1-960E |
| Jeff |
Kirk |
Fraud, Agent and Company Investigations Director |
512-322-3564 |
512-490-1001 |
109-3A |
H1-950F |
| Jack |
Hall |
Fraud, Claim and Workers’ Compensation Investigations Director |
512-475-1835 |
512-490-1001 |
109-3A |
H1-950F |
| Sandra |
Nicolas |
Enforcement, Acting Associate Commissioner |
512-305-7297 |
512-475-2025 |
113-3A |
H1-1300B |
| Catherine |
Bell |
Enforcement, Assistant to Associate Commissioner |
512-475-1832 |
512-475-1772 |
110-1A |
H1-1060 |
| Robert |
Gutierrez |
Enforcement, Compliance Intake Unit |
512-475-4987 |
512-475-1772 |
110-1A |
H1-1020C |
Financial Regulation
Financial Regulation and Licensing
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Danny |
Saenz |
Deputy Commissioner |
512-322-5040 |
512-322-5074 |
305-2A |
H1-1324 |
| MaryAnn |
Cortez |
Office Manager |
512-322-5040 |
512-322-5074 |
305-2A |
H3-510A |
| Kevin |
Brady |
Licensing Services, Associate Commissioner |
512-305-6788 |
512-322-5074 |
305-2A |
H3-540B |
| Chris |
Bean |
Agent & Adjuster Licensing Section, Director |
512-463-8917 |
512-490-1029 |
107-1A |
H1-700B |
| Cecilia |
Munoz |
Agent & Adjuster Licensing Section, Assistant to Director |
512-305-8197 |
512-490-1029 |
107-1A |
H1-700 |
| Godwin |
Ohaechesi |
Company Licensing and Registration Division, Director |
512-322-3507 |
512-490-1035 |
305-2C |
H3-520K |
| Jeff |
Hunt |
Licensing, Admitted Companies and HMOs |
512-322-4370 |
512-490-1035 |
305-2C |
H3-520A |
| Kathy |
Wilcox |
Registration-Surplus Lines, Foreign RRGs/Purch Grps |
512-322-3535 |
512-490-1035 |
305-2C |
H3-520I |
| Tina |
Martinez-Saucedo |
Statutory Deposits |
512-322-4374 |
512-490-1035 |
305-2C |
H3-520C |
| Elaine |
Cabrera |
Third Party Administrator (TPA) |
512-305-7521 |
512-490-1035 |
305-TPA |
H3-540J |
| Stefanie |
Capparelli |
Premium Finance |
512-322-3579 |
512-490-1035 |
305-TPA |
H3-540J |
| Doug |
Slape |
Financial Analysis / Chief Analyst |
512-322-5012 |
512-322-5082 |
303-1A |
H3-330H |
| Naomi |
Garcia |
Financial Analysis, Assistant to Chief Analyst |
512-322-4392 |
512-322-5082 |
303-1A |
H3-330G |
| Ignatius |
Wheeler |
Examinations / Chief Examiner |
512-322-5038 |
512-322-5026 |
305-2E |
H3-550G |
| Theresa |
Ramirez |
Examinations, Assistant to Chief Examiner |
512-305-6795 |
512-322-5026 |
305-2E |
H3-550F |
| David |
Moskowitz |
Market Conduct, Assistant Chief Examiner |
512-322-5033 |
512-322-5026 |
305-2E |
H3-550L |
| Mike |
Boerner |
Actuarial, Director |
512-322-5067 |
512-322-5083 |
302-3E |
H3-260G |
| Angel |
Garrett |
Rehabilitation & Liquidation Oversight, Director |
512-322-4352 |
512-490-1023 |
305-1D |
H3-510C |
| Victoria |
Ortega |
Rehabilitation & Liquidation Oversight, Assistant to Director |
512-322-4352 |
512-490-1023 |
305-1D |
H3-510D |
General Counsel
General Counsel
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Sara |
Waitt |
General Counsel |
512-305-7517 |
512-490-1064 |
113-2A |
H1 13th |
| Franchetta |
Alexander |
Assistant to General Counsel |
512-475-1910 |
512-475-2025 |
113-2A |
H1 13th |
| Stan |
Strickland |
Legal, Associate Commissioner |
512-305-7877 |
512-475-1772 |
110-1A |
H1-1020B |
| Cynthia |
Villarreal-Reyna |
Legal, Agency Counsel, Director |
512-463-6102 |
512-475-1772 |
110-1A |
H1-1020H |
| Margaret |
Burnett |
Legal, Library (Agency) |
512-463-6139 |
512-475-1843 |
108-Lib |
H1-880 |
| Lauren |
Villa |
Legal, OPEN RECORDS |
512-322-4372 |
512-475-1772 |
110-1A |
H1-1020G |
| Rachel |
Giani |
Legal, Financial Counsel, Director |
512-322-4157 |
512-475-1843 |
110-1A |
H1-860E |
| Karen |
Thrash |
Legal, Policy Development Counsel, Director |
512-463-6111 |
512-475-1843 |
110-1A |
H1-940D |
| Jeff |
Carothers |
Legal, Workers’ Compensation Counsel, Director |
512-804-4280 |
512-804-4276 |
MS-4D |
Metro |
Internal Audit
Internal Audit
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Greg |
Royal |
Director |
512-475-2984 |
512-490-1024 |
105-7A |
H1-500 |
Public Affairs
Public Affairs
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| David |
Durden |
Public Affairs, Associate Commissioner |
512-463-6410 |
512-475-2005 |
113-1C |
H1-13 th |
| |
|
Government Relations, Director |
512-463-6651 |
512-475-2025 |
113-3A |
H1-13 th |
| Judy |
Trevino |
Government Relations, Assistant to Director |
512-475-1770 |
512-475-2025 |
113-3A |
H1-13 th |
| Jessica |
Corna |
Government Relations, Workers' Compensation Specialist |
512-322-4280 |
512-475-2025 |
113-3A |
H1-1300B |
| Ben |
Gonzalez |
Public Information Office, Director |
512-463-6425 |
512-463-6141 |
113-1A |
H1-13 th |
| Dan |
White |
Public Information Office, Design Contact |
512-305-8411 |
512-475-2025 |
113-1A |
H1-1300G |
Regulatory Policy
Regulatory Policy
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Cassie |
Brown |
Deputy Commissioner |
512-305-8249 |
512-475-2005 |
113-1C |
H1-13th |
| Linda |
Joines |
Assistant to Deputy Commissioner |
512-305-7264 |
512-475-2005 |
113-1C |
H1-13th |
| Katrina |
Daniel |
Life, Accident and Health, Associate Commissioner |
512-305-7342 |
512-490-1041 |
107-2A |
H1-780F |
| Ana |
Smith-Daley |
Life, Accident and Health, Policy Development, Director |
512-305-7430 |
512-490-1041 |
107-2A |
H1-780A |
| Amy |
Einhorn |
Life, Accident and Health, Healthy Texas |
512-322-4336 |
512-490-1041 |
107-2A |
H1-770D |
| Jan |
Graeber |
Life, Accident and Health, Rate and Form Review, Director / Chief Actuary |
512-322-3401 |
512-322-3552 |
106-1A |
H1-600E |
| Debra |
Diaz-Lara |
Life, Accident and Health, Managed Care Quality Assurance, Director |
512-322-4266 |
512-490-1013 |
103-6A |
H1-320B |
| C. H. |
Mah |
Property and Casualty, Associate Commissioner |
512-322-3587 |
512-463-6122 |
105-5G |
H1-540E |
| Dolores |
Thompson |
Property and Casualty, Assistant to Associate Commissioner |
512-475-3028 |
512-463-6122 |
105-5F |
H1-540 |
| Marilyn |
Hamilton |
Property and Casualty, Personal and Commercial Lines, Director |
512-322-2265 |
512-490-1014 |
104-PC |
H1-420B |
| Melissa |
Burkhart |
Property and Casualty, Texas Sure Vehicle Insurance Verification |
512-305-7488 |
512-490-1060 |
105-5G |
H1-540D |
| J’ne |
Byckovski |
Property and Casualty Actuarial, Director / Chief Actuary |
512-475-3017 |
512-463-6122 |
105-5F |
H1-560G |
| Alexis |
Dick-Paclik |
Property and Casualty, Inspections, Director |
512-322-2235 |
512-305-7425 |
103-1A |
H1-370F |
| Sam |
Nelson |
Property and Casualty, Engineering |
512-322-2212 |
512-463-6693 |
103-3A |
H1-350A |
|
|
Property and Casualty, Windstorm Inspection |
800-248-6032 |
512-322-2273 |
103-1E |
H1-370H |
| Robert |
Carter |
Property and Casualty, Title, Director |
512-322-3482 |
512-305-7426 |
106-2T |
H1-600J |
| Nancy |
Moore |
Property and Casualty, WC Classification and Premium Calculation, Director |
512-322-3486 |
512-490-1050 |
105-2A |
H1-510A |
State Fire Marshal's Office
State Fire Marshal's Office
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Mark |
Lockerman |
Acting State Fire Marshal |
512-305-7900 |
512-305-7910 |
112-FM |
H1-1210A |
| Lin |
Gonzalez |
Administrative Operations |
512-305-7908 |
512-305-7910 |
112-FM |
H1-1200E |
| |
|
Assistant Director |
512-475-2979 |
512-305-7910 |
112-FM |
HI-1210E |
| Mark |
Lockerman |
Asst. State Fire Marshal, Investigations & Licensing |
512-305-7920 |
512-305-7910 |
112-FM |
H1-1220A |
| Emerald |
Nazareno |
Forensic Arson Laboratory |
512-305-7970 |
512-305-7973 |
302-FM |
Cameron Rd |
| Susan |
Light |
Licensing Administration |
512-305-7932 |
512-305-7922 |
112-FM |
H1-1200D |
| Roger |
Young |
Fire Safety Cigarette Program |
512-322-3527 |
512-305-7910 |
112-FM |
H1-1200G |
| Kurt |
Harris |
Asst. State Fire Marshal, Inspections |
512-305-7902 |
512-305-7910 |
112-FM |
H1-1210A |
| Joshua |
Lambert |
Engineer Specialist |
512-305-7909 |
512-305-7922 |
112-FM |
H1-1210B |
| Rachel |
Moreno |
Prevention, Education & Outreach |
512-305-7503 |
512-305-7910 |
112-FM |
H1-1250C |
| Virginia |
Garza |
TEXFIRS |
512-305-7950 |
512-305-7910 |
112-FM |
H1-1210G |
| Deborah |
Johnson |
Juvenile Firesetter Intervention |
512-305-7940 |
512-305-7922 |
112-FM |
Cameron Rd |
| Jesse |
Williams |
PPC Oversight |
512-305-7941 |
512-305-7359 |
112FM |
H1-1200C |
Division of Workers' Compensation
Division of Workers' Compensation
| First Name |
Last Name |
Title |
Phone Number |
Fax Number |
Mail Code |
Location |
| Rod |
Bordelon |
Workers’ Compensation Commissioner |
512-804-4400 |
512-804-4401 |
MS-1 |
Metro |
| Idalia |
Salazar |
Commissioner's Office, Executive Assistant |
512-804-4403 |
512-804-4401 |
MS-1 |
Metro |
| Dirk |
Johnson |
General Counsel |
512-804-4422 |
512-804-4401 |
MS-1 |
Metro |
| Marisa |
Lopez Wagley |
Assistant General Counsel |
512-804-4739 |
512-804-4401 |
MS-1 |
Metro |
| John |
Casseb |
Self-Insurance |
512-804-4780 |
512-804-4776 |
MS-60 |
Metro |
| Amy |
Lee |
Special Deputy Commissioner for Policy and Research |
512-804-4410 |
512-804-4301 |
MS-1 |
Metro |
| Patricia |
Gilbert |
Executive Deputy Commissioner for Operations |
512-804-4302 |
512-804-4301 |
MS-1 |
Metro |
| Erika |
Copeland |
Designated Doctor Outreach & Oversight |
512-804-4029 |
512-804-4207 |
MS-603 |
Metro |
| Joseph |
McElrath |
Operations Support |
512-804-5010 |
512-804-4301 |
MS-1 |
Metro |
| Sherry |
Brunson |
Records Management & Support |
512-804-4104 |
512-804-4101 |
MS-600 |
Metro |
| Dixie |
Evatt |
Field Operations Management |
512-804-4114 |
512-490-1037 |
MS-65 |
Metro |
| Matthew |
Zurek |
Executive Deputy Commissioner for Health Care Management and System Monitoring |
512-804-4870 |
512-804-4811 |
MS-48 |
Metro |
| Brent |
Hatch |
Policy Advisor |
512-804-4102 |
512-804-4301 |
MS-1 |
Metro |
| Ruth |
Richardson |
Health Care Management and System Monitoring, Health Care Policy & Implementation |
512-804-4850 |
512-804-5001 |
MS-7 |
Metro |
| Mary |
Landrum |
Health Care Business Management |
512-804-4814 |
512-804-4811 |
MS-48 |
Metro |
| Martha |
Luevano |
Medical Fee Dispute Resolution |
512-804-4858 |
512-804-4811 |
MS-48 |
Metro |
| Tammy |
Campion |
Health Care Management and System Monitoring, Data Reporting |
512-804-4717 |
512-804-4817 |
MS-48 |
Metro |
| Teresa |
Carney |
System Monitoring and Oversight |
512-804-4702 |
512-804-4576 |
MS-4 |
Metro |
| Karen |
Puckett |
Communications & Outreach, Workplace Safety & OSHCON |
512-804-5020 |
512-804-4682 |
MS-29 |
Metro |
| Donald |
Patrick, MD.JD |
Medical Advisor |
512-804-4415 |
512-490-1040 |
MS-41 |
Metro |
| Dan |
Barry |
Hearings, Acting Deputy Commissioner |
512-804-4439 |
512-804-4071 |
MS-30 |
Metro |
| D.C. |
Campbell |
WC Research & Evaluation, Director |
512-322-3566 |
512-490-1050 |
105-2A |
H1-520A |
| Leah |
Gillum |
Enforcement, Manager |
512-804-4278 |
512-804-4701 |
MS-11 |
Metro |
For more information contact:
Last updated: 03/27/2012
