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TDI's Key Telephone Listing

(As of 1/23/2015)

Effective December 18, 2014, TDI has a new phone system and updates are ongoing to this page. For immediate operator assistance with most questions, please call 1-800-578-4677.

For all Agent & Adjuster Licensing questions, please call 1-866-554-4926 or 512-676-6500.

Agency Telephone Number Mailing Address Delivery Address
1-800-578-4677 P. O. Box 149104
Austin, TX 78714-9104
333 Guadalupe
Austin, TX 78701

Special TDI Numbers Telephone Number FAX Number
Texas Department of Insurance Main 1-800-578-4677
Report Fraud 1-888-327-8818 512-490-1001
Consumer Information Toll-Free Line
or Local Austin Number
1-800-252-3439 512-490-1007
Agent & Adjuster Licensing Office 512-676-6500 512-490-1029
Request for Windstorm Inspections 1-800-248-6032
Rate Guide Information 1-800-599-SHOP(7467)
Texas Health Insurance Pool 1-888-398-3927
Children's Health Insurance Program (CHIP) 1-800-647-6558

Commissioner's Office | Administrative Operations | Compliance | Financial Regulation | General Counsel | Internal Audit | Public Affairs | Regulatory Policy | State Fire Marshal's Office | Division of Workers' Compensation

Commissioner's Office

First Name Last Name Title Phone Number Fax Number Mail Code Location
David Mattax Commissioner of Insurance 512-676-6020 512-490-1045 113-1C H1-13th
Laverne Chase Commissioner's Office, Executive Assistant 512-676-6022 512-490-1045 113-1C H1-13th
Sylvia Myler Commissioner's Office, Ombudsman 512-676-6604 512-490-1045 113-1C H1-13th

Administrative Operations

First Name Last Name Title Phone Number Fax Number Mail Code Location
Karen A. Phillips Chief of Staff 512-676-6025 512-490-1045 113-1C H1-13th
Kevin Brady Deputy Chief of Staff 512-676-6028 512-490-1045 113-1C H1-1350D
Nancy Clark Chief Financial Officer (CFO) 512-676-6166 512-463-6203 108-4A H1-840G
Patricia David Human Resources Director / ADA Coordinator 512-676-6101 512-305-7192 112-HR H1-1271
Amy Lugo Information Technology Services Director 512-676-6031 512-490-1000 102-ITS H1-203
Mike Powers Procurement and General Services (PGS) Director 512-676-6125 512-322-2272 108-1A H1-840J

Compliance Division

First Name Last Name Title Phone Number Fax Number Mail Code Location
Mark Einfalt Deputy Commissioner 512-676-6210 512-490-1045 113-1C H1-13th
Norma Constancio Assistant to Deputy Commissioner 512-676-6211 512-490-1045 113-1C H1-13th
Melissa Hield Consumer Protection, Associate Commissioner 512-676-6213 512-490-1003 111-1A H1-1110C
Valerie Brown Consumer Protection, Complaints Resolution Director 512-676-6230 512-490-1007 111-1A H1-1160G
Jack Evins Regulatory Projects Director 512-676-6215 512-490-1003 111-1A H1-1110E
John Robinson Consumer Protection, Consumer Information Line Director (1-800-252-3439) 512-676-6253 512-490-1007 111-1A H1-1150C
Richard Lee Consumer Protection, Public Education Director 512-676-6268 512-490-1003 111-1A H1-1120B
Falecia Rivers Consumer Protection, Speaker's Bureau 512-676-6277 512-490-1003 111-1A HI-1150A
Christopher Davis Insurance Fraud, Associate Commissioner/Chief Investigator 512-676-6295 512-490-1001 109-3A H1-960D
Irene Ruedas-Silvas Insurance Fraud, Assistant to Associate Commissioner 512-676-6320 512-490-1001 109-3A H1-960C1
David Englert Insurer Investigations Director 512-676-6296 512-490-1001 109-3A H1-960C
Lee Dick Administration/Operations Director 512-676-6311 512-490-1001 109-3A H1-960E
Sandra Nicolas Enforcement, Associate Commissioner 512-676-6326 512-490-1020 110-1A H1-1060E
Catherine Bell Enforcement, Assistant to Associate Commissioner 512-676-6327 512-490-1020 110-1A H1-1060
Robert Gutierrez Enforcement, Compliance Intake Unit 512-676-6359 512-490-1020 110-1A H1-1020C

Financial Regulation

First Name Last Name Title Phone Number Fax Number Mail Code Location
Danny Saenz Deputy Commissioner 512-676-6366 512-490-1038 305-2A H1-1324
MaryAnn Cortez Office Manager 512-676-6367 512-490-1038 305-2A H3-560G
Jamie Walker Licensing Services, Associate Commissioner 512-676-6368 512-490-1038 305-2A H3-550L
Becky Borgeson Licensing Services, Assistant to Associate Commissioner 512-676-6369 512-490-1038 305-2A H3-550M
Elijio Salas Agent & Adjuster Licensing Section, Director 512-676-6525 512-490-1029 107-1A H1-700B
Cecilia Munoz Agent & Adjuster Licensing Section, Assistant to Director 512-676-6527 512-490-1029 107-1A H1-700
Godwin Ohaechesi Company Licensing and Registration Division, Director 512-676-6376 512-490-1035 305-2C H3-520K
Jeff Hunt Licensing, Admitted Companies and HMOs 512-676-6383 512-490-1035 305-2C H3-520A
Tara Mitchell Registration-Surplus Lines, Foreign RRGs/Purch Grps 512-676-6396 512-490-1035 305-2C H3-520I
David Carbajal Statutory Deposits 512-676-6390 512-490-1035 305-2C H3-520C
Elaine Cabrera Third Party Administrator (TPA) 512-676-6391 512-490-1035 305-TPA H3-540J
Zane Versyp Premium Finance 512-676-6392 512-490-1035 305-TPA H3-540J
Doug Slape Financial Analysis / Chief Analyst 512-676-6416 512-490-1008 303-1A H3-330H
Naomi Garcia Financial Analysis, Assistant to Chief Analyst 512-676-6417 512-490-1008 303-1A H3-330G
Ignatius Wheeler Examinations / Chief Examiner 512-676-6835 512-490-1008 305-2E H3-550G
Examinations, Assistant to Chief Examiner 512-490-1008 305-2E H3-550F
Sandra Varela Automated Examinations, Assistant Chief Examiner 512-676-6840 512-490-1008 305-2E H3-550D
David Moskowitz Market Conduct, Assistant Chief Examiner 512-676-6829 512-490-1008 305-2E H3-550L
Mike Boerner Actuarial, Director 512-676-6846 512-490-1008 302-3E H3-260G
Rehabilitation & Liquidation Oversight, Director 512-490-1023 305-1D H3-510C
Debra Diaz-Lara Managed Care Quality Assurance (MCQA), Director 512-676-6413 512-490-1013 103-6A H1-320-B
Mary Kathryn Lunsford Managed Care Quality Assurance (MCQA), Assistant to the Director 512-676-6410 512-490-1013 103-6A H1-320

General Counsel

First Name Last Name Title Phone Number Fax Number Mail Code Location
Sara Waitt General Counsel 512-676-6540 512-490-1064 113-2A H1-13th
Franchetta Alexander Assistant to General Counsel 512-676-6541 512-490-1064 113-2A H1-13th
Rob Carter Assistant General Counsel 512-676-6542 512-490-1064 113-2A H1-13th
Norma Garcia Chief Clerk 512-676-6586 512-490-1064 113-2A H1-13th
Stan Strickland Legal, Associate Commissioner 512-676-6545 512-490-1021 110-1A H1-1020B
Kathy Wilson Legal, Agency Counsel, Director 512-676-6549 512-490-1021 110-1A H1-1020H
Legal, Open Records 512-475-1843 110-1A H1-1020G
Elizabeth Morris Legal, Library (Agency) 512-676-6547 512-490-1021 108-Lib H1-880
Michael Nored Legal, Financial Counsel, Director 512-676-6556 512-490-1021 110-1A H1-1040B
Debra Knight Legal, Policy Development Counsel, Director 512-676-6566 512-490-1021 110-1A H1-940D
Tracey Beaver Legal, Workers' Compensation Counsel, Director 512-804-4280 512-804-4276 MS-4D Metro 2.155

Internal Audit

First Name Last Name Title Phone Number Fax Number Mail Code Location
Greg Royal Director 512-676-6200 512-490-1024 105-7A H1-500

Public Affairs

First Name Last Name Title Phone Number Fax Number Mail Code Location
Public Affairs, Deputy Commissioner 512-676-6590 512-490-1025 113-3A H1-1300E
Michele Greer Public Affairs, Assistant to Deputy Commissioner 512-676-6591 512-490-1025 113-3A H1-1300C
Melissa Hamilton Government Relations, Director 512-676-6605 512-490-1025 113-3A H1-1300G
Government Relations, Assistant Director 512-490-1025 113-3A H1-1300B
Leslie Leal-Gauna Marketing and Communications, Director 512-676-6598 512-490-1025 113-3A Rm 1300-D
Ben Gonzalez Media Relations Office 512-676-6593 512-490-1026 105-1A H1-510G
Jerry Hagins Media Relations Office 512-676-6597 512-490-1026 105-1A H1-510H
Rachel Moreno Media Relations Office 512-676-6608 512-490-1026 105-1A H1-510L

Regulatory Policy

First Name Last Name Title Phone Number Fax Number Mail Code Location
Cassie Brown Deputy Commissioner 512-676-6610 512-490-1045 113-1C H1-13th
Linda Joines Assistant to Deputy Commissioner 512-676-6677 512-490-1045 113-1C H1-13th
Katrina Daniel Life, Accident, and Health, Associate Commissioner 512-676-6676 512-490-1041 107-2A H1-780F
Sheryl Allen Life, Accident, and Health, Assistant to Associate Commissioner 512-676-6671 512-490-1041 107-2A H1-780D
Doug Danzeiser Life, Accident, and Health, Regulatory Initiatives, Director 512-676-6673 512-490-1041 107-2A H1-780A
Jan Graeber Life, Accident, and Health, Rate and Form Review, Director / Chief Actuary 512-676-6889 512-490-1017 106-1A H1-620C
C. H. Mah Property and Casualty, Associate Commissioner 512-676-6680 512-490-1061 105-5G H1-540E
Samantha Ehrlich Property and Casualty, Assistant to Associate Commissioner 512-676-6696 512-490-1061 105-5F H1-540 Mod 9
Iris Saenz Property and Casualty, Texas Sure Vehicle Insurance Verification 512-676-6695 512-490-1062 105-5G H1-580H
J'ne Byckovski Property and Casualty Actuarial, Director / Chief Actuary 512-676-6700 512-490-1061 105-5F H1-540G
Marilyn Hamilton Property and Casualty, Personal and Commercial Lines, Director 512-676-6710 512-490-1014 104-PC H1-420B
Sam Nelson Property and Casualty, Inspections Office, Director 512-676-6750 512-490-1043 103-1A H1-370F
Property and Casualty, Loss Control Program and Amusement Rides 512-676-6750 512-490-1048
103-9A H1-370C
Steve Thompson Property and Casualty, Engineering Services Program, Chief Engineer 512-676-6760 512-490-1043 103-3A H1-350A
Matt Sist Property and Casualty, Windstorm Inspections Program, Manager 512-676-6770 512-490-1051 103-1E H1-310B
Nancy Moore Property and Casualty, WC Classification and Premium Calculation 512-676-6682 512-490-1050 105-2A H1-510A

State Fire Marshal's Office

First Name Last Name Title Phone Number Fax Number Mail Code Location
Chris Connealy State Fire Marshal 512-676-6780 512-490-1063 112-FM H1-1210A
Lin Gonzalez Administrative Operations 512-676-6781 512-490-1063 112-FM H1-1200E
Kelly Kistner Assistant State Fire Marshal 512-676-6790 512-490-1063 112-FM H1-1210B
Mark Lockerman Assistant Director 512-676-6785 512-490-1063 112-FM H1-1210D
Emerald Nazareno Forensic Arson Laboratory 512-676-6805 512-490-1055 302-FM Cameron Rd
Susan Light Licensing Administration 512-676-6807 512-490-1056 112-FM H1-1200D
Mathew Hodges Outreach, Policy, & Research 512-676-6814 512-490-1063 112-FM H1-1210E
Roger Young Fire Safety Cigarette Program 512-676-6813 512-490-1063 112-FM H1-1200G
Kelley Stalder Engineer Specialist 512-676-6792 512-490-1063 112-FM H1-1210C
Virginia Garza TEXFIRS 512-676-6795 512-490-1063 112-FM H1-1210G
Jamie Perkins Juvenile Firesetter Intervention 512-676-6798 512-490-1063 112-FM H1-1210A1
Jesse Williams PPC Oversight 512-676-6784 512-490-1063 112-FM H1-1200C

Division of Workers' Compensation

First Name Last Name Title Phone Number Fax Number Mail Code Location
Ryan Brannan Workers' Compensation Commissioner 512-804-4400 512-804-4401 MS-1 Metro
Idalia Salazar Commissioner's Office, Executive Assistant 512-804-4403 512-804-4401 MS-1 Metro
Dirk Johnson General Counsel 512-804-4422 512-804-4401 MS-1 Metro
Marisa Lopez Wagley Subsequent Injury Fund/Assistant General Counsel 512-804-4739 512-804-4401 MS-1 Metro
Tammy Lara Self-Insurance Regulation, Team Lead 512-804-4778 512-804-4776 MS-60 Metro
Amy Lee Special Deputy Commissioner for Policy and Research 512-804-4410 512-804-4301 MS-1 Metro
Patricia Gilbert Executive Deputy Commissioner for Operations 512-804-4302 512-804-4301 MS-1 Metro
Bill Defoyd, OD Designated Doctor Outreach & Oversight, Director 512-804-4853 512-804-4207 MS-45 Metro
Joe McElrath Operations Support, Director 512-804-5010 512-804-4301 MS-1 Metro
Sherry Brunson Records Management & Support, Director 512-804-4104 512-804-4101 MS-600 Metro
Kathy McMaster Director for Field Operations 512-804-4125 512-490-1037 MS-65 Metro
Matthew Zurek Executive Deputy Commissioner for Health Care Management and System Monitoring 512-804-4870 512-804-4301 MS-41 Metro
Brent Hatch Return to Work Outreach & Special Initiatives 512-804-4102 512-804-4301 MS-1 Metro
Ruth Richardson Health Care Policy & Implementation, Manager 512-804-4850 512-804-5001 MS-7 Metro
Mary Landrum Health Care Business Management, Director 512-804-4814 512-804-4811 MS-41 Metro
Martha Luevano Medical Fee Dispute Resolution, Manager 512-804-4858 512-804-4868 MS-48 Metro
Tammy Campion Information Management Services, Manager 512-804-4717 512-804-4868 MS-63 Metro
Teresa Carney System Monitoring and Oversight, Director 512-804-4702 512-804-4576 MS-8 Metro
Karen Puckett Workplace Safety & OSHCON, Director 512-804-5020 512-804-4611 MS-20 Metro
David G. Davis Medical Advisor 512-804-4415 512-490-1040 MS-41 Metro
Kerry Sullivan Hearings, Deputy Commissioner 512-804-4015 512-804-4011 MS-30 Metro
Toya Lutz Enforcement, Acting Manager 512-804-4294 512-804-4701 MS-11 Metro

For more information contact:

Last updated: 02/11/2015

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Translation by WorldLingo

Translation by WorldLingo

Translation by WorldLingo