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Fraud Reporting Tips for Consumers

Please take a moment to read over these helpful tips before using the Online Reporting Form for the first time:

  • The online reporting form is divided into the following sections:
    • Information about you,
    • Description of the fraud,
    • Fraud subjects' information, and
    • Report review and submission
  • Be sure to provide a description of supporting or evidentiary documentation that you may have such as video, photos, receipts, etc.
  • Don't use the "Back" button on your browser, instead use the navigation buttons at the bottom of each page.
  • Required fields are marked with a red asterisk.
  • Use the tab key to move between fields.
  • At the time of submission, you may print a copy of the report which will include your submission verification number.
  • Online reports of fraud are retrieved by the Texas Department of Insurance Fraud Unit each business day. If you provide your name and email address, a written acknowledgement from the Fraud Unit will follow our receipt of the report.
  • We work to protect the security of your information during transmission by using Secure Sockets Layer "SSL" software, which encrypts information you input.

Ways to Report Suspected Fraud

  • Complete the online form For Consumers.
  • Call the Consumer Help Line at 1-800-252-3439.
  • Complete, print, or save the Printable Fraud Reporting Form and either:
    • Email as an attachment to
    • Fax completed report to 512-490-1001
    • Mail completed report to:
      Texas Department of Insurance
      Fraud Unit
      PO Box 149336
      MC 109-3A
      Austin, TX 78714-9336

For more information, contact:

Last updated: 12/5/2017