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You are here: Home . consumer . storms . helpafterharvey


Hurricane Harvey

Call your insurance agent or company as soon as possible to report property damage.

Get help in person:

You can also use our Company Lookup to find company contact information.

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My home was damaged by Harvey: A quick guide on filing claims, deadlines, and resources.

Your insurance claims (video): The major types of policies that will cover damage to your property.

How do I file a homeowners claim? We walk you through the process, including deadlines and what to do if you disagree with your insurance company’s estimate.

Beware of scams (video): Scam artists too often follow a large storm or disaster. We tell you how to recognize and protect yourself from fraud.

Preventing contractor fraud (video): A look at how our fraud team works to protect consumers in areas affected by storms.

Do your repairs need a windstorm inspection? We list some things to keep in mind as you repair and rebuild.

My car was flooded: Answers to common questions if your car is flooded.

After the storm: Tips on recovery and getting the claims process started.

House Bill 1774: The legislation does not change how you file a claim or how your insurer will process your claim.


DisasterAssistance.gov: Apply online for disaster assistance from FEMA (Federal Emergency Management Agency). You also can apply in person at a FEMA Disaster Recovery Center.

Workers' compensation: Information for injured employees, health care providers, and workers’ comp carriers.

Resources for media: Policy counts and related information.

Rumor control: FEMA checks out the rumors and provides the facts.

 Guidance to insurers, agents, and adjusters

Bulletins: Guidance to insurers on grace periods for premium payments, health coverage, and more topics.

Emergency adjusters: Information on the emergency adjuster application process. To apply, complete Parts I, II, and IX of the application. Fingerprints aren’t required. There is a $20 fee.

 Key contacts

Texas Department of Insurance Consumer Help Line: 1-800-252-3439, 8 a.m. to 7 p.m. Monday to Friday and 8 a.m. to 5 p.m. Saturday. Call us if you need information, have a complaint, or can't locate your agent or company.

National Flood Insurance Program

Texas Windstorm Insurance Association: 1-877-281-1431 (English) or 1-866-443-3144 (Español).

Texas FAIR Plan Association: 1-877-786-5665 (English) or 1-866-443-6738 (Español).

Governor’s Texas Hurricane Center

For more information, contact:

Last updated: 09/14/2017

Contact Information and Other Helpful Links