Consumer Menu

• Agent / Adjuster
• Business
• Consumer
  • Bills of Rights
  • By Insurance Type
  • Complaint Information
  • Consumer Issues
  • Consumer Publications
  • Consumer Services
  • Disaster / Storm Resource
  • File a Complaint
  • Senior Issues
  • Teens & Young Adults
• Forms
• Fraud
• Health Provider
• Industry
• Information Center
• Licensing
• Title
• Types of Insurance
• Windstorm Inspections

TDI Complaint Stakeholders Resource Page

The purpose of the Complaint Stakeholders meeting is to inform carriers about TDI's complaint process, update carriers about process improvements, and obtain additional feedback regarding the TDI complaint process.

Agendas and Meeting Notes

• January 28, 2010

Complaint Information

• Complaint Information Portal
• High-Level Complaint Process
• Definition of a Justified Complaint
• Internet Complaints Information System (ICIS) (complaint data search)
• Company Lookup (to view company profiles, including complaint information)
• Helping You With Your Insurance Complaint (TDI's publication regarding the consumer complaints process)

Other Resources

• Autism Spectrum Disorder and Applied Behavior Analysis
• Technical Advisory Committee on Claims Processing (TACCP)
• Pharmacists Resource Page
• Chiropractors Resource Page
• Healthy Texas
• Industry Compliance Workshops Resource Page
• Texas State Disaster Coalition
• Discount Health Care Programs Resource Page
• Mediation for Out-of-Network Hospital-based Health Care Provider Claims

Resources about Rules

• Links to TDI Codes/Rules (including links to the Texas Insurance Code and Texas Administrative Code)
• Insurance Proposed and Adopted Rules
• Subscribe to eNews for e-mail updates and information

File an Insurance Complaint

To file a complaint online, visit our website. You may also e-mail, mail, or fax your complaint along with copies of your supporting documents to

Texas Department of Insurance
Consumer Protection Program (MC 111-1A)
P.O. Box 149091
Austin, TX 78714-9091
Fax: 512-475-1771
E-mail: ConsumerProtection@tdi.texas.gov

If you have a complaint against an HMO, mail or fax your complaint along with copies of your supporting documents to

Texas Department of Insurance
HMO Quality Assurance Section (MC 103-6A)
P.O. Box 149091
Austin, TX 78714-9091
Fax: 512-322-4260

If your dispute involves a workers’ compensation claim, call the Injured Worker Hot Line or contact your local Division of Workers' Compensation field office

1-800-252-7031